Home
/
Customer Service
/
Operations Control Manager-Client Services-Global Market Operations
Operations Control Manager-Client Services-Global Market Operations-November 2024
Charlotte
Nov 24, 2024
ABOUT BANK OF AMERICA
Bank of America is a leading financial institution, serving consumers, small businesses, and large corporations with a full range of banking, investing, and other financial products and services.
10,000+ employees
Financial Services
VIEW COMPANY PROFILE >>
About Operations Control Manager-Client Services-Global Market Operations

  Job Description:

  Job Description

  Provides analytical support across multiple Global Market Operations lines of businesses as it pertains to the execution of internal control discipline and operational excellence within a LOB/ECF. Gather and organize data in order to monitor and test the effectiveness of key controls and status of mitigation and action plans. Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management. Acts as an ambassador of the AML risk culture. Engage COOs across LOBs to ensure the effectiveness of business reporting, metrics and processes are clearly implemented and tested. Work with AML/KYC Services and Business Control regarding changes in BAU processes as a result of changes in policy, systems or regulations

  Assist in the execution of the internal operational process, control, discipline and excellence within the Enterprise Account Management Operation Transformation team, and across multiple lines of businesses within the Bank. Execute horizontal oversight and controls for operational processes to drive adherence to regulations, laws, policies, and standards for AML and Account Closures. Manage & maintain records and documentation. Ensure effective inline quality assurance practices are in place, through the development and implementation of standards, controls, and metrics, and partner with compliance to review the results of independent testing and Corporate Audit results. Contribute to effective reporting and communication routines to achieve enterprise understanding of key issues.

  Responsibilities

  Determination of applicable regulatory requirements related to activities.

  Adoption of processes and controls to comply with applicable laws, rules and regulations and their impact on relevant processes.

  Implementation and active management of procedures and controls to reflect policy requirements.

  Measurement, monitoring and reporting on the effectiveness of the control environment.

  Oversight of the mitigation of risks and remediation control gaps.

  Required Skills

  -Previous Regulatory or Audit Oversight management experience

  - Ability to navigate broad and complex organizations, bring teams together to meet regulatory and audit deliverables.

  - Ability to work under pressure, managing potentially sensitive scenarios within short timeframes.

  - Given the nature of the role, the ability to display flexibility given unpredictability of requests and ability to prioritize accordingly.

  - Strong organizational, planning, communication (written and oral), and presentation skills with pinpoint attention to detail.

  - Proven experience in drafting communications and presentation materials intended for external / senior audiences is essential.

  - Excellent project management skills.

  - Self-starter with the ability to challenge and influence, build trusted relationships, deal constructively with conflict, problem solve / troubleshoot issues for themselves and others, and adapt to a fast-paced environment involving multiple and simultaneous deliverables.

  - Knowledge of enterprise risk framework, enterprise policies, procedures, and standards

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Teller II (20) Morganton
Hours 20 Job Details The Teller II provides legendary Customer Service while processing Customer transactions face-to-face for a variety of routine to more complex financial transactions.Consistently
Claims Customer Care Associate
Pay Philosophy The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for thi
Customer Operator
7211 - Huntsville - 6364 University Dr NW, Huntsville, Alabama, 35806 CarMax, the way your career should be! General Summary: Under general supervision, deliver exceptional customer service by suppor
Client Service Coordinator
Live and exemplify the Five Principles of Mars, Inc. within self and team.Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client
Retail Banker II - Bernardsville (Preferred Bilingual/Spanish)
Hours 40 Pay Range $22.00 - $32.50 hourly Job Details The Retail Banker II is a Customer liaison that is integral to delivering TD's Brand promise by utilizing financial expertise and consultative ad
Customer Service Representative, Quezon City
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecti
Client Service Coordinator
SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms
Customer Service Representative
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced
Clinical System Support Specialist
Job Description At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our custome
EAP Worklife Customer Support Associate (Sunday-Thursday, 2:00pm-10:30pm EST)
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced
Copyright 2023-2024 - www.zdrecruit.com All Rights Reserved