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Operations Center Investigator - 3rd Shift
Operations Center Investigator - 3rd Shift-January 2024
Menomonee Falls
Jan 18, 2025
ABOUT KOHL'S
Kohl’s is an omnichannel retailer with over 1,100 stores stocked with amazing products—including national and exclusive brands their customers know and love. The company’s purpose is to inspire and em
10,000+ employees
Consumer Goods & Services, Fashion & Beauty
VIEW COMPANY PROFILE >>
About Operations Center Investigator - 3rd Shift

  Primary contact for store teams and Loss Prevention teams as it relates to fraud activity and significant events. You will be responsible for but not limited to providing support to field loss prevention associates along with other store teams, developing cases with local Law Enforcement to resolve Organized Retail Crime, answering incoming associate calls to assist with shoplifting apprehensions or significant event, researching fraudulent activity, advising partners on fraud patterns and behaviors, and analyzing data and summarizing results.

  ACCOUNTABILITIES

   Assist stores, both Loss Prevention and Store Management, with CCTV surveillance and apprehension of suspected shoplifters

   Review and disposition events which could negatively impact overall business, i.e. weather, fires, and other significant events

   Subject matter expert surrounding shoplifter behaviors and Kohl's apprehension guidelines

   Guide store associates in proper actions regarding potential fraud or loss

   Independently identify incidents of associate fraud and theft activity thru data analyst and other investigative sources

   Answer calls from alarm monitoring center and making appropriate decisions on alarm disposition

   Handling incoming store calls for suspected credit card fraud

   Making follow up calls to potential credit card fraud victims

   Assess shoplifting patterns and techniques to identify organized retail crime activity

   Work closing with a multitude of law enforcement agencies

   Active monitoring of at risk store locations

   Develop and follow up on BOLO alerts

   Provide updated information related to store closings

   Communicate effectively verbally and written with leadership and store teams

  QUALIFICATIONS

   REQUIRED:

   High School diploma or equivalent

   Assertive and persuasive

   Extreme multi tasker

   Attention to detail

   Quick decision maker

   PREFERRED:

   Experience in shoplifting apprehensions, fraud investigations and retail store operations

   Working knowledge of Microsoft and Google applications

   Ability to analyze data and summarize results

   Prior retail loss Prevention experience

  

   SPECIAL REQUIREMENTS

   Ability to work a flexible schedule to include nights and weekends as needed

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