Moody's is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don't meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.

　　Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

　　At Moody's, we're taking action. We're hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We're educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity

　　Moody's Investors Service (MIS) is going through an exciting journey to enhance the customer experience, increase automation and fortify its technology infrastructure. Process is a critical component of these changes. As part of the MIS Commercial Group, the Process team drives process improvement to the group to improve the customer experience, drive consistent performance and enable efficiencies across the organization.

　　The Operations Associate will partner across the Commercial Group to support the execution and improvement of processes, striving for an enhanced internal and external customer experience, driving consistent performance and efficiency. This individual should be curious, resourceful, and think critically to fully explore problems and/or opportunities, and proactively provide recommendations and solutions backed by data to bring issues to timely closure.

　　They will be measured on their support in the successful implementation of specific initiatives and their efficiency in operational, control and data maintenance activities. They will collaborate with various departments in the Commercial Group including Sales and Commercial Operations Product, Pricing and Billing.

　　At Moody's, we provide opportunities for you to support your professional and personal goals. We offer competitive compensation and forward-thinking benefits designed to support your needs today and in the future. This includes but is not limited to, flexible work arrangements, medical and life insurance, employee and educational assistance programs, a generous paid time off policy, and our Asociacion Solidarista

　　Role/Responsibilities :

　　The Operations Associate will work on change and business initiatives across data, process and system related activities including:

　　Support the relevant team to improve the customer experience.Enter, capture, and review business data, like KPIs, process performance measurements, and other key metrics, to support the measurement and reporting of process performance.Support the creation, generation and maintenance of process and control documentation, dashboards, and reports.Support the rollout of new and revised business process as needed and by assisting in the review and update of Operational Guidelines, data, metrics, and controls.Supply to the development, maintenance, and operation of a balanced and modern pricing, quoting, and billing systems.Support Sales teams in assessing data accuracy and issues within the system/s that affect performance and control reporting and providing recommendations and support for remediation.Support activities to analyze and remediate data and work toward maintaining data quality in our systems.Liaise with other Commercial teams like Billing, Collections, Pricing and Ratings to achieve efficiencies in the Commercial processes.Build and maintain excellent partnerships with internal stakeholders, with particular emphasis on the Sales organization in assigned region(s)/lines of business.Participate in and support the coordination of meetings, activities, and ad hoc projects.

　　Qualifications :

　　Bachelor's degree in business, Economics or Engineering background0 to 1 year of demonstrable knowledge or experience in Project Management, Process Management, Sales Operations, Accounts Payable or CollectionsB2 or higher English language proficiencyAnalytical problem-solving capabilitiesUnderstanding of Process Improvement in execution and project managementProficiency in Microsoft Office suite applications. Familiarity with CRM, process mapping, and Business Intelligence tools is a plusExposure to and/or knowledge of Credit Ratings Agencies is a plus

　　Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

　　Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

　　For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

　　Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee's tenure with Moody's.