Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

　　What you will be doing

　　About us:

　　World Courier

　　Our commitment to People, Quality and Innovation means we deliver career opportunities that few others can match. From our beginnings 50 years ago couriering time sensitive high importance documents to today's cutting edge logistics solutions for Cell & Gene Therapies that save lives, we now have over 3,000 employees at 140 offices in more than 50 countries worldwide AmerisourceBergen is now Cencora, ranked #11 on the Fortune 500.

　　For more information visit www.worldcourier.com

　　#INDWC #LI-Onsite

　　POSITION SUMMARY:

　　We're hiring an Operations Agent to join our fast growing Operations team in Johannesburg, South Africa.

　　As an Operations Agent, you will be responsible for all the operational functions adhering to all World Courier SOP's, working instructions and policies.

　　PRIMARY DUTIES AND RESPONSIBILITIES:

　　Dispatch

　　Driver management (deliveries, collections)Alert domestic agent and other offices - overnight shipments, include delivery instructionsPackaging & temperature monitor preparationVehicle checklists / daily fuel slips / service & repair bookingsFridge / Freezer checklistsGel pack preparation & stock levelsGTC Cleaning recordsTemperature monitor managementPackaging & temperature monitor recoveriesRefrigerant & PCM replenishmentsTMS, DASH App, DASH & Agent Portal & updatesDry ice orders & follow ups

　　Exports

　　Prepare & submit export documentsMaintain EDI systems (Ship Shape)Airline bookings including usage of Airline booking & quoting portalsTMS updatesRoute confirmationsRIT & RIB Management, refrigerant replenishmentExport compliance (CAA/Customs)Export Ad-Hoc airline ratesJetstreamRequest charges from vendors (truck hire, DG packaging etc)Resolve export delays (customs, DAFF etc)Airline interface / communication & messaging

　　Imports

　　Prepare & submit import paperworkIncoterm/ Shipping Term management, including consignee broker handoversClearing instructions completion & requests from ImportersMonitor the customs clearance progressResolve import delays (customs queries/stops, DAFF, DoH etc)Ensure compliance with import authorities (SARS and other entities)TMS updates including import chargesMonitor temperature requirements thoroughlyEnsure replenishment instructions are carried out and updated in TMS & DASHRequest charges from vendors (truck hire, DG packaging etc)Ensure import regulations are met (DoH, DAFF etc)Cargo reporting to SARS via Ship ShapeClearing Instructions completion & requests from Importers

　　Quality and support functions

　　Ensure that the Operational Key Indicators (KPI) are meeting the organizations expectations.Support the Customer Service, Sales & CSS departments locally & globally when required.Support the Operations Supervisor Johannesburg when needed.Ensure the company's temperature control handling SOPs, Work Instructions & User Manuals are being followed rigorously to ensure shipment integrity at any time.Ensure the company's health & safety policies are adhered to and followed without deviation.

　　Administrative tasks

　　Ensuring that all charges are allocated in all jobs correctly and accurately.Uploading of PODs, Shipping & SOP related documents into TMS Jobs & DASH on a daily basis.Ensuring Vehicle check sheets & registers are in order and completed as per SOP requirements.Ensuring that all SOP, Work Instructions, Policies and their Annexes are completed and handled as per Internal Guideline & GDP requirements.Ensure that all data captured on systems and documents are true, accurate, neat and as per Internal Guidelines.

　　What your background should look like

　　EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

　　Background environment in the courier/freight industry preferredNSC / SC / Matric / Grade 12Valid Driver's License (Code B or higher) [Manual Transmission]

　　MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

　　Proficiency with MS Office program packageStrong communication skills - both verbal and writtenFluency in EnglishAbility to complete multiple tasks, work under pressure and meet deadlines, excellent organizational and time management skillsAble to prioritize workloadSelf MotivatedHigh attention to detail

　　What Cencora offers

　　We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

　　To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

　　For details, visit https://www.virtualfairhub.com/amerisourcebergen

　　Schedule

　　Full time

　　Affiliated Companies

　　Affiliated Companies: World Courier South Africa (Proprietary) Ltd.

　　Equal Employment Opportunity

　　Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

　　The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

　　Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned