Home
/
Customer Service
/
On-Site Service Specialist
On-Site Service Specialist-March 2024
Smithton
Mar 18, 2025
ABOUT HITACHI ENERGY
We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value.
10,000+ employees
Technology, Engineering
VIEW COMPANY PROFILE >>
About On-Site Service Specialist

  General Information:

  As OSS Specialist you will provide Desk Side Support to IT users, for all IT matters requiring physical intervention. You will be responsible for supporting incident resolution by engaging with other support teams/groups within IT. You will also act as a representative of IT organization and face to the customer on behalf of other IT functions.

  Your Responsibilities:

  Troubleshoot issues throughout the facility & with remote users along with:Printers - manage supplies, provide troubleshooting, & coordinate with technicians. Phones - assist end users with setup of mobile devices, including MFA, Wi-Fi, and email along with managing hardware and setup for internal Cisco phones. Accounts - manage use & upkeep of shared user accounts. Factory PCs - manage deployment of hardware and setup of various types of software. Network - assist with adding or modifying network connections & cabling. Hardware - assist & manage various cabling and peripherals for user workstations. Work with multiple teams on IS & IT needs for integration of new devices & machines. Provide documentation of issues, solutions, and potential problems Provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if required. Take care of physical stock management of devices and accessories including CMDB updates Manage logistics by using local logistic providers to ship and move devices across locations. Identify and report risks that might downgrade OSS service quality. Provide support to end users, IT equipment, and software in meeting rooms and similar user collaboration/common areas as part of desk-side support. Host and support third-party technicians. Regular checks of computer rooms including temperature, air conditioning, cabling and general functionality Follow given OSS governance (participate in meetings, follow escalation path, etc.) Follow OSS procedures defined in Runbook, SOPs, knowledge articles. Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

  Your Background

  Have completed a formal qualification or completed an apprenticeship in the field of information technology.Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.Have two years of professional experience in IT support. Be fluent in local and English language.Have a proactive and solution-oriented mindset and have the ability to work independently and self-driven.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Bank Sales & Service Representative (Teller)
Overview Are you a people person Be a First Citizens person. Join our branch team and make a difference. The Sales and Service Representative is responsible for processing transactions and other cust
Customer Service Representative
Company Name: Roundy's Position Type: Employee FLSA Status: Non-Exempt Position Summary: Create and maintain a Customer 1st culture by delivering a high level of service and excellent customer experi
IT Support Engineer - Brazil
Responsibilities ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance produc
Customer Service Representative
Company Name: Roundy's Position Type: Employee FLSA Status: Non-Exempt Position Summary: Create and maintain a Customer 1st culture by delivering a high level of service and excellent customer experi
Financial Services Specialist (Jr. Personal Banker)
Overview Are you a people person? Be a First Citizens person. Join our branch team and make a difference. The Financial Services Specialist supports sales and service delivery in the branch. Builds a
Cashier - ASU - Cashier
Job Description We?re looking for a ?Cashier? because ?Being Awesome? isn?t a job title we can use. The perfect recipe for a Cashier on our team? A bit of sugar and spice, and a pinch of everything n
Senior Technical Support Engineer- STRATA
Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a worl
Client Solutions Manager - Growth Acceleration
Responsibilities TikTokについて TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New Yor
Service/Customer Operator
7116 - Gulf Freeway - 13100 Gulf Fwy, Houston, Texas, 77034 CarMax, the way your career should be! General Summary: Under general supervision, deliver exceptional customer service by supporting the S
Branch Customer Service and Sales Rep - Fayetteville NC
It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Why Choose a Career with the A
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved