Home
/
Customer Service
/
On-Site Service Specialist
On-Site Service Specialist-April 2024
Tokyo
Apr 14, 2026
ABOUT HITACHI ENERGY
We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value.
10,000+ employees
Technology, Engineering
VIEW COMPANY PROFILE >>
About On-Site Service Specialist

  Your responsibilities:

  You will be responsible forexecuting and delivering HR Services according to defined Service Level Agreement(s), SOP, and Working Instructions. Handles complex/escalated tasks. Ensure all HR Operational processes incorporate appropriate control mechanisms, including 4-eye-check / internal control checks, data protection, and compliance tasks.You will deliver HR Service support to the HR community, managers, and employees. Shows customer service mindset and a proactive way of working to serve the customers with a "can do" attitude.You will identify and propose the enhancements and simplification of existing processes and procedures based on feedback and experience with customers. Leads some process improvement activities (standardization, harmonization, automation) and participates in various quality control and audit activities. Continues to improve local Working Instructions of each service process to keep it up to date.You will be responsible forcommunicating information regarding policies and standards on assigned processes to internal customers as needed. Organizes the training related to HR systems and processes for managers and employees as needed. Engages the customers to know more about HR Services.You willunderstand the business requirements and provide the solutions from the HR Service point of view. Support the implementation of the transformation from the HR Service workstream.You will record employee inquiries in an appropriate IT system (ticket tool). Performs data entry into appropriate systems as necessary for assigned HR Service(s). Maintains a high level of data quality and accuracy in the systems. Provides on-demand reports related to the process where required.You will master the comprehensive HR Service knowledge. Focusing on Payroll, Benefit, and Time management, also master the end-to-end process, talent acquisition process support, and employee life cycle management. Ensure a robust framework to enable compliance with all country legal and regulatory requirements. Support and represent Common Shared Service HR in any internal/external HR AuditsLiving Hitachi Energy's core values of safety and integrity means taking responsibility for your actions while caring for your colleagues and the business.

  Your background:

  You will have 5 years and more hands-on Payroll or Employee Service experience Including social insurance, payroll including expat, year-end tax adjustment, and have experience in employee onboarding/offboarding management and talent acquisition process support.TOEIC 700 and more or actual working experience in using English.Preferred workday and SAP experience.Working experience in a multinational company.Proficiency in both spoken & and written English language is required.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Large Enterprise Account Executive - Texas
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver
Customer Service Advanced Resolution Rep - SurePayroll
Overview Provide payroll and service expertise to resolve our most complex payroll issues, ensure the accuracy of customer accounts, retain customers and grow partner relationships. Responsibilities
Technical Support Engineer 2
We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful
Service Partner - Insurance Services, H&B (Account Representative)
Overview Under a minimal level of guidance and direction, provides customer service for multiple Paychex products. Ensures good customer relations are maintained and customer claims and complaints ar
Member Service Representative (Full-Time) - Glendale AZ
Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate I
Enterprise Services - Buy-side Order Management System Client Support (AIM Tradedesk) - Tokyo
Fund managers, compliance officers and middle office managers face the challenge of doing their job in the most efficient way possible. They need solutions that help them trade securities, attain bes
Customer Support Representative-Bilingual Japanese/English
Customer Service Representative, Customer Service & Support As a Customer Support Representative, you will act as front-line support for our global network of users. You will be part of the team
2024 Bloomberg Customer Support Summer Internship (Bilingual Japanese/English speaker) - Japan
The Company: Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision mak
Representante de Mesa de Ayuda | Sueldos y Jornales
Representante de Mesa de ayuda funcional | Sueldos y jornales En Thomson Reuters inspiramos confianza en nuestros clientes generando experiencias extraordinarias, estamos formados por colaboradores c
Apple Support College Program At Home Advisor - Texas A&M University-San Antonio
Summary Posted: Nov 30, 2023 Weekly Hours: 20 Role Number:200493613 Home Office: Yes At Apple, we believe that dedication, a lively environment, creativity and innovation fuel the ultimate customer e
Copyright 2023-2026 - www.zdrecruit.com All Rights Reserved