Home
/
Customer Service
/
On-Site Service Specialist
On-Site Service Specialist-November 2024
Łódź
Nov 22, 2024
ABOUT HITACHI ENERGY
We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value.
10,000+ employees
Technology, Engineering
VIEW COMPANY PROFILE >>
About On-Site Service Specialist

  As On - Site Service Specialist you will provide Desk Side Support to IT users, for all IT matters requiring physical intervention. You will be responsible for supporting incident resolution by engaging with other support teams/groups within IT. You will also act as a representative of IT organization and face to the customer on behalf of other IT functions.

  Responsibilites:

  Management of facility & factory network, servers, & hardware; liaison to IT vendors to ensure business continuityTroubleshoot issues throughout facility & with remote users along with:Printers - manage supplies, provide troubleshooting, & coordinate with techniciansPhones - assist end users with setup of mobile devices, including MFA, Wi-Fi, and email along with managing hardware and setup for internal Cisco phonesAccounts - manage use & upkeep of shared user accountsFactory PCs - manage deployment of hardware and setup of various types of softwareNetwork - assist with adding or modifying network connections & cablingHardware - assist & manage various cabling and peripherals for user workstationsWork with multiple teams on IS & IT needs for integration of new devices & machinesProvide documentation of issues, solutions, and potential problemsProvide ad-hoc training to IT users on common IT matters and guide them through self-service tools if requiredTake care of physical stock management of devices and accessories including CMDB updatesManage logistics by using local logistic providers to ship and move devices across locationsIdentify and report risks that might downgrade OSS service qualityProvide support to end users, IT equipment, software in meeting rooms and similar user collaboration/common areas as part of desk-side supportHost and support third party techniciansRegular checks of computer rooms including temperature, air conditioning, cabling and general functionalityFollow given OSS governance (participate in meetings, follow escalation path, etc.)

  Requirements:

  A formal qualification or completed an apprenticeship in the field of Information Technology.Two years of professional experience in IT support.A proactive and solution-oriented mindset and can work independently and be self-driven.Proficiency in both spoken & and written English language is required.Proficiency in both spoken & and written Polish language is required.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Retail Loss Prevention Customer Service Associate
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to st
Lead Teller
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work
Enterprise Account Executive, Vietnam -Based In Singapore
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce We'
Out Patient Cust Rel Rep
POSITION SUMMARY Facilitates the registration of Outpatient Patients. Interviews patient and/or representatives to obtain identifying information and other data required for registration. RESPONSIBIL
Enterprise Account Executive Türkiye - MuleSoft
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce We'
Customer Service Associate
Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Cust
Patient Access Services Representative
Job Description Performs a complete verification check on all health insurance coverage. Obtains all financial demographic information from the discharge planner for the organization, as well as outs
Senior Technical Support Engineer
Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else ca
Teller PT
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work
Loss Prevention Customer Service Associate (Tactical Uniform)
All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the ever
Copyright 2023-2024 - www.zdrecruit.com All Rights Reserved