Job Description

　　The Office Support Specialist in the Southeast Region will be responsible for the administrative support for the Emergency Stabilization Program and the Regional Medication Management Clinics under the direction and supervision of the ESP Manager and the Regional Clinical Director.

　　Job Responsibilities: (The duties and responsibilities stated are general summary and not all inclusive.)

　　1. Provides administrative support to the Regional Clinic Director, the ESP Program Manager, and the ESP staff to ensure that office activities are operational, and in compliance with standards and/ or guidelines.

　　2. Monitors, tracks, and orders office supplies as needed.

　　3. Acts as a liaison for the Medication Management Clinics, scheduling appointments, sending reminder notifications and virtual links, updating changes to the schedule for the practitioner and Regional Clinical Director, and sharing information from appointment with the appropriate team members.

　　4. Acts as a liaison for the ESP, coordinating the referral process by ensuring all paperwork for referrals are submitted and requesting any missing documents, maintaining the admissions schedule with the ESP Manager, scheduling meetings as needed and tracking the dates of meetings, and performing all related data entry into the appropriate database.

　　5. Schedules meetings for the ESP Program Manager/ Regional Clinical Director as requested.

　　6. Responds to written and phone inquiries, providing information to internal and external contacts such as families, clinicians, area office staff, and residential providers.

　　7. Uses computer software/databases to prepare reports and compile data.

　　8. Responsible for the administrative support duties such as answering the phone, drafting, and analyzing correspondence, responding to inquiries, filing and data management, and faxing/ copying/scanning documents.

　　9. Performs related work as assigned.

　　Preferred Qualifications:

　　1. Knowledge of methods used in the preparation and use of charts, excel spreadsheets.

　　2. Ability to write concisely to express thoughts clearly and to develop ideas in logical sequence.

　　3. Ability to communicate effectively.

　　4. Ability to use proper grammar, punctuation, and spelling.

　　5. Ability to multi-task and prioritize.

　　6. Ability to assist customers of diverse backgrounds.

　　7. Ability to follow guidelines and procedures.

　　8. Knowledge of software applications such as Microsoft, and database management.

　　9. Ability to work independently and in teams.

　　10.Organizational skills.

　　Agency Requirements:

　　Must be at least eighteen (18) years of age.Must possess current and valid Class D Motor Vehicle Operator's License.

　　Schedule Information:

　　Full-time - 37.5 hour weekly position

　　Schedule - Monday through Friday from 9:00 a.m. - 5:00 p.m.

　　Days off - Saturday and Sunday

　　Position is assigned to work between two locations: Wrentham Developmental Center and Southeast Regional DDS Office (Middleboro).

　　About the Department of Developmental Services:

　　The Department of Developmental Services is dedicated to creating, in partnership with others, innovative and genuine opportunities for individuals with intellectual disabilities to participate fully and meaningfully in, and contribute to, their communities as valued members.

　　For more information about our agency and programs visit: www.mass.gov/dds

　　Pre-Hire Process:

　　Recommended candidates must successfully complete pre-employment screening which includes:

　　Disabled Persons Protection Commission (DPPC) Abuse Registry Search: https://www.mass.gov/info-details/dppc-abuser-registry Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. https://www.mass.gov/lists/dds-fingerprint-background-checks

　　As part of the hiring process, the Office of Human Resources will be verifying any college-level degrees conferred to the selected candidate. Additionally, any licensure required for the position will be verified. Information provided as part of the hiring process is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

　　Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

　　If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form

　　For help logging into/resetting your MassCareers profile, call the Employment Service Center at 617-979-8500 for assistance.

　　For questions concerning the information in this requisition please contact the Human Resources' Field Office at 508-866-8803.

　　ALL EMPLOYEES ARE PAID ON A BI-WEEKLY BASIS AND MUST HAVE DIRECT DEPOSIT.

　　This is a Civil Service position. If there is no Civil Service list for this title, employees appointed must take and pass the next Civil Service examination when administered.

　　Qualifications

　　First consideration will be given to those applicants that apply within the first 14 days.

　　Minimum Entrance Requirements:

　　Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below:

　　Substitutions:

　　I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.

　　II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

　　Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

　　Educational substitutions will only be permitted for a maximum of two years of the required experience.

　　Comprehensive Benefits

　　When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

　　Want the specifics? Explore our Employee Benefits and Rewards!

　　COVID Vaccine: As a condition of employment, depending on job assignment and location, employees may be required to have received COVID-19 vaccination and/or other vaccinations, or to have been approved for a vaccination exemption prior to their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment.

　　An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

　　The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.