About Us

　　Siemens Digital Industries Software - Where today meets tomorrow.

　　Let's make the difference together!

　　Meet the team - Video

　　Siemens Industry Software is a leading provider of solutions for the design, simulation and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software. Headquartered in Plano, Texas, Siemens Industry Software works collaboratively with companies to deliver open solutions to help them make smarter decisions that result in better products.

　　Siemens has invested heavily in software companies (circa $11 Billion) to become the world leader in the Digital Revolution for Industry. It has a unique position in providing software to manage all four disciplines Mechanical, Electrical, Electronics and Software. Also, working with a sister Siemens company, can provide all the control electronics and drives to provide a complete factory automation solution.

　　We offer a role with responsibility, independence, and the possibility to contribute proactively. We foster a teamwork culture with room for individual development.

　　Please visit https: https://www.siemens.com/plm.

　　About the Role

　　This role will be based in a hybrid/remote working capacity, and we are fully supportive of flexible working arrangements.

　　As a NX CAM Support Engineer you will be part of the Customer Support & Success team, to provide technical support to our customers and partners in the EMEA region. To be successful you will have excellent working knowledge of NX CAD/CAM functionality and practical knowledge of manufacturing practices.

　　Area of Responsibility

　　Analyzing software issues and system errors that may arise while using the NX CAM applications within a customer environment and clarifying the causes of these occurrences.Working with customers remotely via Desktop Sharing, telephone and/or email. Using your trouble shooting skills to take the necessary analytical steps to systematically narrow down and clarify the defects and help the customer by providing workarounds.Developing a solution for the customer and ensure that it is implemented correctly (within the bounds of the service/support contract).Working closely with our international team of support engineers and software development team. If a software defect is identified, coordinate the correction of the error with the respective software developers. In critical cases you are involved in the prioritization of development resources.Opportunity exists to work with specific customers to help them adopt and expand their use of the NX product portfolio.

　　Your Qualifications & Experience

　　A customer focused technical support professional with a passion to engage customers in solving their issues and helping them succeedDegree in Computer Science, Mechanical Engineering, or comparable technical training with professional experience in an Engineering Design environmentExperience in software issue analysisGood knowledge of NX CAM functionality gained from practical experience in an end-user or support role, for example:5-Axis MachiningIntegrated Simulation & Verification (ISV) - toolpath and machine simulationThe ability to analyse and modify post-processorsExperience of NX integration with Teamcenter is an advantage, based on experience gained in an industrial environmentAnalytical thinkingIndependent, structured, and responsible working methodsTaking initiative, team player, communicative, adaptable

　　Working at Siemens Software

　　Why us?

　　Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

　　We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

　　At Siemens, we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow's reality.

　　Siemens. Making real what matters

　　If you want to make a difference - make it with us

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