Current Employees:

　　If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER_eRecruiting_ApplyforaJob.pdf) .

　　Location: Alex's Place

　　Pediatric Oncology Department

　　The Ambulatory Clinic Nurse Manager will be responsible for daily clinical operations of the assigned clinic(s). Assures coordination of patient care through evidence-based standards, regulatory requirements, and organizational policies and compliance with all clinical safety standards. The nurse manager will promote professional practice models that encourage staff collaboration, committee participation, and organizational involvement. She/he will utilize data to facilitate excellent customer satisfaction. The unit will be managed according to approved yearly budget and will utilize data to justify any appropriate variances. In addition, she/he will enforce professional staff behaviors that facilitate positive relationships among colleagues, physicians, administration, and other hospital personnel.Accountabilities (For Non-exempt Employees Include Percent of Effort):

　　Clinical Management:

　　Responsible for the management of the daily operation of patient care, compliance with nursing standards, patient satisfaction, and clinical performance improvement.

　　Responsible for patient flow throughout designated clinical areas. Identifies patient flow barriers both internal and external to the clinical operation and provides and/or implements improvement solutions.

　　Responsible for assuring patient care is delivered in alignment with hospital mission, and nursing department goals and objectives.

　　Responsible for insuring clinic(s) are adequately staffed and personnel are appropriately trained for their given assignments in order to provide safe, quality care.

　　Responsible for assuring staff compliance with mandatory education, licensure requirements, continuing education, and applicable certifications and professional practice standards.

　　Responsible for the utilization and maintenance of appropriate nursing care plans and assessment standards.

　　Responsible for assuring unit(s) are prepared for Joint Commission surveys and inspections from regulatory agencies.

　　Responsible for the collection of data to ensure performance improvement and optimal customer service standards. Provides timely reports as requested.

　　Coordinates with superiors and Human Resource department the management of personnel to include recruitment, retention, employee incentive and evaluation, and disciplinary actions.

　　Provides insight on unit operations to nursing leadership to assist in the development of strategic planning and departmental expansion.

　　Assists with the development/revision and review of clinical policies and procedures.

　　Financial Management:

　　Responsible for capital and operational budget planning and budgetary compliance.

　　Responsible for timely and accurate data collection of patient volumes, unit expenses, unit revenue, performance improvement information, patient satisfaction, and other pertinent information that demonstrates the operations of the unit(s).

　　Reconciles expense receipts with budget report to ensure accuracy.

　　Provides timely reports, as requested, on all data collected.

　　Maintains appropriate records of employee attendance, tardiness, and non-productive time such as sick and vacation time, administrative leave, and Leave of Absence.

　　Maintains records and systematic management of inventory such as biomedical equipment, capital equipment, supplies, and miscellaneous computer hardware.

　　Patient and Patient Family Education:

　　Assures nursing staff assess patient and family educational needs.

　　Assures staff receives adequate education regarding a variety of disease processes, therapies, and new protocols.

　　Assures nursing staff is knowledgeable in arranging consults with other departments as appropriate to address patient changing needs and/or medical status.

　　Assists the staff to utilize and/or adapt teaching protocols to set goals for the individual patient/family teaching plan.

　　Staff Competency, Education, and Performance Evaluation:

　　Assures all staff receives a formal orientation plan and preceptor.

　　Evaluates effectiveness of the general and clinical orientation.

　　Assures completion of competency-based assessment documentation.

　　Systematically and continuously evaluates staff learning needs utilizing competency-based criteria.

　　Assures all staff meets mandatory continuing education requirements, and yearly hospital-based competencies.

　　Formally evaluates each staff member yearly. Maintains documentation of job performance, personnel actions, and additional professional contributions to the unit and/or organization.

　　Assures cross-training to other departments is documented and accurate.

　　Maintains educational documentation requirements of the hospital.

　　Provides ongoing coaching to all staff with the goal of improving critical thinking and technical skills.

　　Performance Improvement:

　　Assists in the development and implementation of performance improvement programs in compliance with JCAHO standards and other regulatory agencies.

　　Collects data to evaluate patient flow and trends. Through data collections, identifies changing needs for internal processes, and implements change accordingly. Collaborates with leadership for processes flow issues external to the clinic(s).

　　Identifies opportunities for improved clinic(s) efficiency, patient flow, and customer service.

　　Investigates clinical and practice variances and conducts follow-up action plans as appropriate.

　　Committee Participation:

　　Functions as an active, competent member of the facility’s Code Blue Team, Performance Improvement team and Nursing Shared Governance Counsels and others as appropriate.

　　Demonstrates knowledge of the Quality Assurance/Performance Improvement program for the designated unit. Coordinates unit PI program and submits reports in a timely manner.

　　Participates in shared governance and appropriate practice counsels.

　　Communication/Patient Satisfaction:

　　Leads by example to provide service excellence by communicating in a cooperative, positive and professional manner.

　　Displays courtesy toward customers by introducing self and addressing customer by name.

　　Meets customers’ expectation by listening, seeking solutions to potential and actual problems, and demonstrating sensitivity and awareness of others.

　　Follows through to ensure that established expectations are satisfied; keep customers informed of progress.

　　Works effectively and cooperatively in groups/teams to ensure quality patient care.

　　Professional Accountability:

　　Assumes responsibility for self-improvement by attendance at in-service classes, staff meetings, and education related to personal growth and departmental needs.

　　Attends all mandatory in-services.

　　Actively supports and participates in performance improvement activities. Seeks/accepts training to learn new skills and maintain current competencies.

　　Obtains appropriate continuing education credits.

　　Participates in appropriate professional organizations.

　　Maintains professional certifications/licensure in active status.

　　Demonstrates dependability/reliability by promptly reporting to work when scheduled.

　　Assists other team members as appropriate.

　　Other duties as assigned by the Department Director.

　　Minimum Qualifications (Essential Requirements):

　　Graduate from accredited school of nursing.

　　Requires current/valid Florida nursing license and CPR

　　BSN required.

　　Three years recent management and clinical experience in a large multidisciplinary outpatient clinic/facility.

　　Strong interpersonal communication skills.

　　Proven track record of building relationships with physicians, and key staff members.

　　Excellent English verbal/written skills are necessary.

　　Moderate to advanced computer literacy and skills

　　Excellent presentation skills are necessary.

　　#LI-PI1

　　The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

　　UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

　　Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

　　The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.

　　Job Status:

　　Full time

　　Employee Type:

　　Staff

　　Pay Grade:

　　n11

　　The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.

　　The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.

　　The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.

　　Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.

　　The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.

　　Transforming lives

　　With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

　　The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.