Optum Home Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs – helping patients access and navigate care anytime and anywhere.

As a team member of our Senior Community Care (SCC) product, we work with a team to provide care to patients at home in a nursing home, assisted living for senior housing. This life-changing work adds a layer of support to improve access to care.

We’re connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting. Growing together.

The CA is responsible for managing up to approximately one half a case load and for providing mentoring, coaching and support for APCs and RNs in the field. The Clinical Advisor partners with their Clinical Services Manager (CSM), Clinical Team Lead (CTL) or Director of Clinical Operations (DCO) to enhance clinical expertise and adherence to Optum’s clinical model.

Primary Responsibilities:

Set team direction, resolve problems, and provide guidance to members of own team

Adapt departmental plans and priorities to address business and operational challenges

Clinically mentor/teach team members as appropriate under the direction of CSM

Maintain caseload of 50% or more patients and acquire patients according to team needs in conjunction with clinical advisor duties

JOB DUTIES:

The CA reports to and is supported by the CSM, CTL, or DCO

Partner with the manager or supervisor to ensure effective on-boarding of new clinicians and ongoing development of existing clinicians

Develop innovative approaches and support the implementation and adoption of new clinical and quality initiatives

Does not have direct reports but works in coordination with the CTL, CSM, and/or DCO to enhance clinical expertise and adherence to the clinical model through planning and implementing the orientation and development of APC staff

Utilize advanced clinical nursing expertise, knowledge of geriatric/chronic disease management, and the long-term care industry to provide coaching, mentoring, and role-modeling to new and existing clinicians

Oversee and implement clinical staff development programs in collaboration with market leadership

Review work performed by others and provides recommendations for improvement in conjunction with supervisor

Serve as a resource to APCs/RNs for escalated complex and/or clinical issues

Partner with clinicians and other site functions to ensure business development activities are in place to meet business goals

Sought out as knowledge-based expert

Communicate needs and issues surfaced by clinical staff to site and corporate leadership

Serve as a leader/ mentor

Promote the development of a collegial team, for coverage, troubleshooting and brainstorming

Foster and develop a culture of clinical expertise

Anticipate customer needs and proactively develop solutions to meet them

Solve complex problems and develop innovative solutions in collaboration with other stakeholders

Perform complex conceptual analyses

Forecast and plan resource requirements

Authorize deviations from standards

May lead functional or segment teams and/or projects

Provide explanations and information to others on complex issues

Motivate and inspire other team members

PRIMARY CARE DELIVERY:

Deliver cost-effective, quality care to assigned members

Manage both medical and behavioral chronic and acute conditions effectively in collaboration with a physician or specialty provider

Perform comprehensive assessments and document findings in a concise/comprehensive manner that is compliant with documentation requirements and Center for Medicare and Medicaid Services (CMS) regulations

Ensuring that all diagnoses are accurate and support the documentation for that visit

The APC is responsible for ensuring that all quality elements are addressed and documented

The APC will do an initial medication review, annual medication review and a post-hospitalization medication reconciliation

Facilitate agreement and implementation of the member’s plan of care by engaging the facility staff, families/responsible parties, primary and specialty care physicians

Evaluate the effectiveness, necessity and efficiency of the plan, making revisions as needed

Utilizes practice guidelines and protocols established by CCM

May be required to participate in on-call program

Travel between care sites mandatory

After hour on call coverage may be required

CARE COORDINATION:

Understand the Payer/Plan benefits, CCM associate policies, procedures and articulate them effectively to providers, members and key decision-makers

Assess the medical necessity/effectiveness of ancillary services to determine the appropriate initiation of benefit events and communicate the process to providers and appropriate team members

Coordinate care as members transition through different levels of care and care settings

Continually monitor the needs of members and families while facilitating any adjustments to the plan of care as situations and conditions change

Review orders and interventions for appropriateness and response to treatment to identify most effective plan of care that aligns with the member’s needs and wishes

Evaluate plan of care for cost effectiveness while meeting the needs of members, families and providers to decreases high costs, poor outcomes and unnecessary hospitalizations

PROGRAM ENHANCEMENT EXPECTED BEHAVIORS:

Regular and effective communication with internal and external parties including physicians, members, key decision-makers, nursing facilities, CCM staff and other provider groups

Actively promote the CCM program in assigned facilities by partnering with key stakeholders (i e : internal sales function, provider relations, facility leader) to maintain and develop membership growth

Exhibit original thinking and creativity in the development of new and improved methods and approaches to concerns/issues

Function independently and responsibly with minimal need for supervision

Demonstrate initiative in achieving individual, team and organizational goals and objectives

Participate in CCM quality initiatives   

PROFESSIONALISM:

Personal and Professional Accountability:

Create an environment that facilitates the team to initiate actions that produce positive results

Ability to hold self and others accountable for actions and results in collaboration with CSM/CTL/DCO

Answers for one’s own behavior and actions

Career Planning:

Develops own career path

Coach others in the development of their career planning

Ethics:

Integrate high ethical standards and UHG core values into everyday work activities

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Certified Nurse Practitioner through a national board

For NPs: Graduate of an accredited master’s degree in Nursing (MSN) program or doctor of nursing practice (DNP) program and board certified through the American Academy of Nurse Practitioners (AANP) or the American Nurses Credentialing Center (ANCC), Adult-Gerontology Acute Care Nurse Practitioners (AG AC NP), Adult/Family or Gerontology Nurse Practitioners (ACNP), with preferred certification as ANP, FNP, or GNP

Active and unrestricted license in the state which you reside

Current active DEA licensure/prescriptive authority or ability to obtain post-hire, per state regulations (unless prohibited in state of practice)

1+ years of experience as an APC at Optum

Access to reliable transportation that will enable you to travel to client and/or patient sites within a designated area

Ability to lift a 30-pound bag in and out of car and to navigate stairs and a variety of dwelling conditions and configurations

Ability to gain a collaborative practice agreement, if applicable in your state

Preferred Qualifications:

2+ years of experience as an APC

1+ years of Medicare experience

Experience in adult teaching environment

Ability to develop and maintain positive customer relationships

Possess knowledge and understanding of geriatrics clinical management

Ability to work across functions and businesses to achieve business goals

Effective in motivating and mentoring colleagues and peers

Able to quickly adapt to change and drive change management within team and market

Possess a high level of organizational skills, self- motivation, and ability to manage time independently

Proficient computer skills including the ability to document medical information with written and electronic medical records

Basic excel skills and/or ability to learn excel

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment