Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs – helping patients access and navigate care anytime and anywhere.

　　As a team member of our HouseCalls product, we provide annual clinical assessments to patients in the comfort of their homes. This important preventive care helps identify and reduce health risks for patients, in addition to coordinating appropriate follow-up care to improve health and well-being.

　　We’re connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting. Growing together.

　　In this role you will have the ability to achieve work life balance. Flexible scheduling offered where providers can flex their time over the 5-day work week. No on-call, no weekends and no holidays required.

　　The Nurse Care Manager (NCM), is an integral part of the Interdisciplinary care team (IDT), and is responsible for the overall care management process for high acuity engaged patients. The NCM has oversight for developing, managing, and coordinating patients’ plan of care to include medical and psychosocial needs and patient-centered goals. The NCM works with patients/caregivers to maintain and improve health status by providing care coordination, health education, guidance and support for medical and psychosocial complex chronic conditions. Professionals in this role elicit input from the IDT based on initial and ongoing comprehensive assessments of the patient.

　　The NCM uses nursing assessment, evaluation skills, data and reports to guide care planning decisions for the patient. They are skilled at navigating the patients’ health plan benefits to identify providers, resources and vendors that provide required care and services. The NCM works collaboratively with the IDT to provide appropriate, effective, high quality, and cost-effective care to engaged patients in their current residence. If a patient requires care outside their residence, the NCM collaborates with community-based service providers to ensure coordinated care during critical times of transition between health care settings and home.

　　In addition to the NCM, the HbMC IDT includes but not limited to, physicians, nurse practitioners, physician assistants, nurse care managers, behavioral health clinicians, social workers, pharmacists, dietitian/nutritionists, ambassadors, care coordinators, the patient and/or caregiver and family.

　　If you are located in Colorado Springs, CO, you will have the flexibility to work remotely* as you take on some tough challenges.

　　Primary Responsibilities:

　　Acts as an advocate for the patient

　　Engages and collaborates with patient/caregiver and providers to develop an individualized Care Plan that addresses disease management, health promotion, and patient-centered goals

　　Monitors patient progress against Care Plan goals with an emphasis on patient care needs during times of transition in care setting and changes in health status

　　Identifies barriers to achieving Care Plan goals and collaborates with patient/caregiver as well as IDT to overcome barriers to success

　　Understands and adheres to regulatory timeframes and standards required by National Committee for Quality Assurance (NCQA) within a Delegated Case Management market and Dual & Chronic Special Needs Plans (SNP)

　　Provides disease management, health promotion and prevention education to patients/caregivers and/or family patients to manage disease progression and encourage proper medical testing, so patient can remain as independent as possible

　　Completes initial and ongoing patient assessment, using information gathered from patient/caregiver/family, providers, HbMC EMR, and available medical records

　　Manages and coordinates care and services within an Interdisciplinary Team

　　Manages incoming clinical calls to ensure patients’ medical concerns are addressed by the care team in a timely manner

　　Participates in and documents advance directive conversations with patient/caregiver and/or family, and collaborates to reconcile patient/caregiver goals with the current clinical status

　　Coordinates care needs across the continuum of care and is the point of contact for patient/caregiver and clinicians

　　Leads daily IDT Huddle

　　Actively participates in HbMC meetings and education sessions

　　Acts as liaison between providers, nursing facilities, hospitals and program staff, including making recommendations about care alternatives

　　Facilitates/coordinates admission to a recommended level of care on a temporary or permanent basis

　　Promotes patient safety. Reviews or initiates a home safety, functional assessment, and/or falls risk assessment with home-based providers to determine need for adaptive equipment. Assists with acquisition of assistive equipment, as recommended

　　Monitors patient during admissions and provides nursing/assisted living facility and provider training on HbMC program philosophy and approach to patient care

　　Supports patients during transitions of care through assessment, coordination of care, education of the plan of care and evaluation of the effectiveness of the plan

　　Identifies and reports any potential quality-of-care issues to Clinical Supervisor/HSD, so a plan of improvement can be developed and implemented, as needed

　　At times, the NCM may visit a patient in their home for education or assessment, Market/State dependent

　　Maintains HIPAA compliance at all times

　　You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

　　Required Qualifications:

　　RN License in CO. RN License must be current, active, unrestricted and unencumbered

　　3+ years of clinical practice in a hospital, home care, hospice, clinic, or nursing home setting

　　Electronic medical records documentation experience

　　Proficient in patient-centered Care Plan creation and active management

　　Demonstrated computer skills: internet navigation, Microsoft Office - Outlook, Word and Excel

　　Access to reliable transportation; if you are driving a vehicle, you must comply with all the terms of the Optum Motor Vehicle Safety policy

　　Preferred Qualifications:

　　BSN

　　CCM Certification

　　1+ years of utilization management experience

　　Case Management experience

　　Population Health management experience

　　Disease state management experience with solid ability to educate patients on health and wellness

　　Ability to manage a patient caseload using data and reports

　　Advanced interpersonal and telephonic communication skills

　　Solid organizational skills

　　Ability to complete all work independently and within designated timeframes

　　Adaptable, flexible, and able to maintain a positive attitude during change in process, practice or policy

　　Competencies:

　　Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully utilizing critical thinking skills; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics

　　Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments

　　Interpersonal Skills - Focuses on solving conflict; maintains confidentiality; listens to others; keeps emotions under control and overcomes resistance when necessary; remains open to new ideas

　　Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds openly to questions. Must be able to deal with frequent change, delays, or unexpected events

　　Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time

　　Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan

　　Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed; generates suggestions for improving work and workflow

　　Colorado Residents Only : The salary range for Colorado residents is $58,300 to $114,300 annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

　　*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

　　Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

　　UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.