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Network Support Engineer
Network Support Engineer-May 2024
Heredia
May 9, 2025
About Network Support Engineer

  Responsibilities

  Configure multi-vendor equipment. Vendors include but not limited to Juniper, Nokia, RAD, Cisco, Fujitsu, Infinera, and Calix equipment.

  Troubleshoot network issues involving multiple vendors.

  Work with multi-vendor TAC (Juniper TAC, Cisco TAC, Nokia TAC, Calix TAC) to resolve hardware/software issues.

  Escalation point for Fujitsu NOC front line serving multiple customers and vendor types.

  Work with external customers on different occasions involving device turn-ups, circuit creation and network escalations issues.

  Create Method of Procedure and test procedures in lab based on hardware/software needs.

  Required Candidate Skills and Experience

  Hands on knowledge in IP networking technologies: subnets, protocols including OSPF, BGP, ISIS, MPLS

  Expertise in multi-vendor platform configurations and troubleshooting including Nokia, Juniper, Cisco, Calix, and Fujitsu equipment.

  Good understanding of networking protocols involving Layer 3 routing and Layer 2 switching using different protocols like OSPF, ISIS, MPLS, and BGP.

  Hands on working knowledge of Nokia, Cisco, Juniper, Calix, and preferably have some transport knowledge with similar vendor products.

  Ability to work in a dynamic and time sensitive environment meeting customers' SLA.

  Experience with any of the following optical equipment is a huge plus: Infinera, Adva, Ciena, Cisco, and Fujitsu. Overall, any vendor experience with optical equipment is desirable.

  Experience with automation and scripting using Perl/Python languages is huge plus and highly desirable.

  Additional Requirements

  BS Degree in computer science, engineering, or equivalent experience desirable.

  5+ years in IP networking, Network Operation and troubleshooting.

  Nokia, Juniper, or Cisco certifications is desirable.

  Working knowledge of IPV6 is a plus.

  Experience in resolving critical network issues as an individual and in a team environment is desirable.

  Requisition ID : 20738

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