Job Description:

　　About Us:

　　At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

　　One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

　　Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

　　Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

　　Provide leadership across the team to develop best practices and set operational standards. Leads the planning, designing, and implementation of highly complex solutions. Viewed as a technology subject-matter expert. Able to communicate technology solutions across differing audiences including technical, managerial, business executives, senior executives and/or vendors. Coach, mentor, and provide feedback and career development to members of the team. May direct team activities. Exercise judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results. This role advocates and advances best practices across all aspects of design and support.

　　The Network Service Assurance organization manages, tracks, and reports risk for the Network infrastructure as well as performance across the products and services provided. Service Assurance also manages, measures, and reports on critical Network Services processes, procedures, controls and metrics to ensuring adherence to the Bank of America risk framework. The Network Services organization has embarked on a journey to mobilize a product centric operating model, for which Service Assurance will be constructing the guardrails, standard operating procedures, change control, and associated reporting / data aggregation as it relates to the product centric operating model

　　Job Summary:

　　Manages the Product Integrity and Mobilization teamOwner of Network Services Product Operating Model guidelines. Establish an inventory of all associated Product Operating Model requirements, expectations, controls, with ability to apply oversight on adherenceRun the Network Product Community of Practice with the product managers across the Network Services organizationDefine key artifacts, minimum requirements, and routines required for Product teams to be cleared as a "product operating model live" productEnsure alignment across all Network Services products and drive consistency where required by guidelinesContinuously assess opportunities to drive procedural improvement and enhancement.Articulate strategy, roadmap, and impact/implications to the Network Services organization on behalf of the Product Transformation and drive the transition from current state to future stateCollaborate with global peers across technology ensuring global consistency and alignment fostering the "One-Team" mentalityMaintain relationships within the team and key stakeholdersLead roles, teams, and leaders to embrace a Lean-Agile and learning mindset

　　Required Skills:

　　Minimum 5 years' of experience in an Agile managed organization using products such as Jira, Kanban, Confluence and HorizonHave led and directed a significant geographic or functional infrastructure function and associated operating model transformation in a large, complex, multi-vendor enterprise environmentProficient in process, control and procedure concepts, to drive and deliver artifacts which will be leveraged as guidelines across the organizationExcellent analytical and problem-solving skills, with the ability to analyze complex data, identify patterns, and make data-driven decisionsExcellent customer service skills including reporting, organization, written and oral communication and task prioritizationExceptional communication and collaboration skills, with the ability to effectively engage with stakeholders at all levels, both internally and externallyStrong leadership skills and ability to influence and drive cross-functional teams to drive consensus and deliver successful outcomesProven ability to develop complex ideas into well-structured broad functional objectives and strategies for the organizationFamiliarity with design thinking principles, lean and agile delivery not limited to application of such with software development

　　Desired Skills:

　　BA or BS in relevant field (e.g. Telecommunications, Information Security, Computer Science), or equivalent experienceAnalytical mindset, with the ability to think objectively about existing workstreams, thereby identifying opportunities for alleviating dependency on resourceAbility to manage a diverse team effectively, be able to define team goals and allocate work effectively. Be comfortable leading through a "2-down" org structureHigh level of attention to detail, ability to self-start and adapt to a fast-paced environment with multiple deliverablesProficiency with MS Office tools, including a deep knowledge of MS Excel features and the ability to generate and produce high quality reports, analysis, and presentationsEffective time management and organizational skills, including the ability to assess multiple competing demands and reprioritize accordinglyApply intellectual curiosity and continual questioning to define root causes, timelines, responsible parties, and remediation plansStructured and organized in approach with a strong attention to detail, demonstrating a high level of diligenceProvides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experienceIs committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs

　　Shift:

　　1st shift (United States of America)

　　Hours Per Week:

　　40