Network Product Assurance Manager

　　Richmond, Virginia;Newark, Delaware; Atlanta, Georgia; Chandler, Arizona; Chicago, Illinois

　　Job Description:

　　About Us:

　　At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

　　One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

　　Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

　　Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

　　Provide leadership across the team to develop best practices and set operational standards. Leads the planning, designing, and implementation of highly complex solutions. Viewed as a technology subject-matter expert. Able to communicate technology solutions across differing audiences including technical, managerial, business executives, senior executives and/or vendors. Coach, mentor, and provide feedback and career development to members of the team. May direct team activities. Exercise judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results. This role advocates and advances best practices across all aspects of design and support.

　　The Network Service Assurance organization manages, tracks, and reports risk for the Network infrastructure as well as performance across the products and services provided. Service Assurance also manages, measures, and reports on critical Network Services processes, procedures, controls and metrics to ensuring adherence to the Bank of America risk framework. The Network Services organization has embarked on a journey to mobilize a product centric operating model, for which Service Assurance will be constructing the guardrails, standard operating procedures, change control, and associated reporting / data aggregation as it relates to the product centric operating model

　　Job Summary:

　　Manages the Product Integrity and Mobilization team

　　Owner of Network Services Product Operating Model guidelines. Establish an inventory of all associated Product Operating Model requirements, expectations, controls, with ability to apply oversight on adherence

　　Run the Network Product Community of Practice with the product managers across the Network Services organization

　　Define key artifacts, minimum requirements, and routines required for Product teams to be cleared as a “product operating model live” product

　　Ensure alignment across all Network Services products and drive consistency where required by guidelines

　　Continuously assess opportunities to drive procedural improvement and enhancement.

　　Articulate strategy, roadmap, and impact/implications to the Network Services organization on behalf of the Product Transformation and drive the transition from current state to future state

　　Collaborate with global peers across technology ensuring global consistency and alignment fostering the “One-Team” mentality

　　Maintain relationships within the team and key stakeholders

　　Lead roles, teams, and leaders to embrace a Lean-Agile and learning mindset

　　Required Skills:

　　Minimum 5 years’of experience in an Agile managed organization using products such as Jira, Kanban, Confluence and Horizon

　　Have led and directed a significant geographic or functional infrastructure function and associated operating model transformation in a large, complex, multi-vendor enterprise environment

　　Proficient in process, control and procedure concepts, to drive and deliver artifacts which will be leveraged as guidelines across the organization

　　Excellent analytical and problem-solving skills, with the ability to analyze complex data, identify patterns, and make data-driven decisions

　　Excellent customer service skills including reporting, organization, written and oral communication and task prioritization

　　Exceptional communication and collaboration skills, with the ability to effectively engage with stakeholders at all levels, both internally and externally

　　Strong leadership skills and ability to influence and drive cross-functional teams to drive consensus and deliver successful outcomes

　　Proven ability to develop complex ideas into well-structured broad functional objectives and strategies for the organization

　　Familiarity with design thinking principles, lean and agile delivery not limited to application of such with software development

　　Desired Skills:

　　BA or BS in relevant field (e.g. Telecommunications, Information Security, Computer Science), or equivalent experience

　　Analytical mindset, with the ability to think objectively about existing workstreams, thereby identifying opportunities for alleviating dependency on resource

　　Ability to manage a diverse team effectively, be able to define team goals and allocate work effectively. Be comfortable leading through a "2-down" org structure

　　High level of attention to detail, ability to self-start and adapt to a fast-paced environment with multiple deliverables

　　Proficiency with MS Office tools, including a deep knowledge of MS Excel features and the ability to generate and produce high quality reports, analysis, and presentations

　　Effective time management and organizational skills, including the ability to assess multiple competing demands and reprioritize accordingly

　　Apply intellectual curiosity and continual questioning to define root causes, timelines, responsible parties, and remediation plans

　　Structured and organized in approach with a strong attention to detail, demonstrating a high level of diligence

　　Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience

　　Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs

　　Shift:

　　1st shift (United States of America)

　　Hours Per Week:

　　40

　　Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

　　To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

　　To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

　　Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

　　To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .