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　　Job Category

　　Customer Success

　　Job Details

　　About Salesforce

　　We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

　　MuleSoft is the leader in implementing the application network by connecting data, devices, and applications, and we are pursuing people passionate about integration that enables digital transformation. MuleSoft's Professional Services team works across every technology to deliver solutions to customers in every industry. As an Engagement Delivery Manager on our Services team, you will play a key role in the growth of our Services practice.

　　Role Description

　　As an Engagement Delivery Manager, you will lead all aspects of the post-sale Services engagement. You will lead multiple engagements supporting projects that will vary in size, complexity, domain, and use cases across their entire lifecycle. In addition to managing task execution, you will serve as the key communication contact, manage risks and issues, play a key part in customer expansions, and impact the client's organizational change efforts.

　　Your Impact and Responsibilities:

　　Lead multiple customer projects simultaneously (mid to large size customers, a mix of tactical and strategic engagements) working with global teams driving business transformations and customer outcomesDeliver MuleSoft engagements using Agile or Waterfall methodologyPlan and manage project task executions and communicate status to all customers, team members, and business sponsorsWork with customers to establish, track, and report Key Performance Indicators on projects, programs, and digital transformation initiativesIdentify, track, mitigate and drive resolution of issues and risksTrack, report, and lead all aspects of the project or programWork to achieve assigned revenue targets and identify expansion opportunitiesWork closely as part of the project team and provide assistance with project team/tasks and executionCollaborate on Customer success across all MuleSoft functions (Customer Success, Account Teams, Support and Operations) on topics including tactical release issues, dependencies, account status, production issues, metrics, etc.Support and align with the Account and Customer Success Teams on Services and product license sales expansionsFacilitate organizational change efforts, and help clients drive business transformations by implementing API-led connectivityContribute to methodology development across MuleSoft's global delivery practice

　　Minimum Requirements:

　　Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).Demonstrated expertise in Project Management skills such as project planning, budget management, status reporting, and risk mitigationDemonstrated ability to effectively run several projects in parallel in complex organizationsExperience with the execution of the software development lifecycle, ability to adjust and apply this knowledge in a multifaceted environment using Waterfall and Agile methodologiesRecognized leadership skills in creating and fostering cross-functional partnerships both internally and externally to drive positive customer impactDemonstrated organizational and operational skills including planning, communications, decision making, delegation, negotiation, and problem solvingDemonstrated ability to identify expansion opportunitiesFamiliarity with the process of leading clients through the definition of metrics to assess achievement of business outcomesStrong verbal and written communication skillsAbility to work well in a team and collaborate across functionsDemonstrated time management and prioritization skillsProfessional Services Administration (PSA) tool experienceSolid skills on core office productivity tools (e.g. GSuite, MS Office, etc.)Demonstrated ability to effectively use new systems and tools, such as project and client management tools (e.g. Microsoft Project, SmartSheet, Jira, ADO, PSA, etc.)

　　MuleSoft, provider of the world's #1 trusted integration and API platform, empowers any company to quickly unlock and integrate their apps and data to create seamless experiences, faster. Named one of the World's Best Workplaces by Great Place to Work, MuleSoft is looking for exceptional people to be part of our award-winning team. For more information, visit: https://www.mulesoft.com.

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　　Posting Statement

　　At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

　　Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

　　Salesforce welcomes all.

　　Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

　　For New York-based roles, the base salary hiring range for this position is $131,300 to $180,500.

　　For California-based roles, the base salary hiring range for this position is $131,300 to $180,500.

　　Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.