To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

　　Job Category

　　Customer Success

　　Job Details

　　About Salesforce

　　We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

　　We are currently seeking a MuleSoft Account Partner to join our growing Professional Services sales team within Customer Success Group (CSG). Our Account Partners act as trusted advisors to our customers by providing execution excellence, demonstrating intimate knowledge of their business, and defining a roadmap towards success. Their primary goal is to help customers generate significant business value from their Salesforce investment.

　　As a critical member of the GTM and Professional Services team, you are responsible for building relationships with our license sales and extended functional teams (such as product, success managers, creative teams, legal, delivery and more) to understand, evaluate and strategically counsel our internal teams and customers on programs to complete their vision and goals. You will be responsible as the deal originator, strategist and execution quarterback supported by our delivery organization.

　　Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the most exciting CRM companies?

　　Your Impact

　　The MuleSoft Account Partner is committed to earning the right to be an advisor to our Commercial and Enterprise (ACE) customers, with the primary goal of helping these customers quickly generate significant value from their Salesforce investment.

　　The primary measurement of success for this role will be annual bookings of professional services sales (aka closed business) and bid margin aligned with agreed goals, targets, and quotas.

　　To be successful in the role you:

　　Drive account planning including the formulation of a clearly defined roadmap or the precursor activities to define such a roadmap

　　Generate pipeline through self-origination and collaborating across Salesforce with License Sales, Delivery and Customer Success to develop trusted Professional Services propositions for ACE clients and prospects

　　Use industry expertise and business acumen to understand a customer's motivation, business drivers/challenges, strategic goals and objectives, and desired business outcomes

　　Engage and present to customers, especially at C-Level, using a consultative selling approach that positions Salesforce and yourself as a long-term trusted advisor relationship

　　Create a compelling vision and clearly communicate our groundbreaking solutions with the goal of generating significant success and business value from an investment in the Salesforce Platform

　　Develop and lead a territory plan and a tailored account plan for each customer that aligns with their business goals, priorities, and timeframes

　　Forecast accurately and timely, build a pipeline, and progress opportunities to deliver MuleSoft YOY revenue growth

　　Develop mutually agreed and aligned close plans and drive the execution of these plans to realize closed bookings aligned (or in excess) of assigned sales goals/quotas

　　Be a recognized role model for collaboration, understanding, and overall business results

　　Basic Requirements

　　Have a professional services sales background or blended consultative sales and project delivery background

　　Have experience working with a customer through a visioning process, assessing business value outcomes, and developing plans to support the realization of that value through a structured program

　　Present business value led pitches and effectively negotiate terms aligned with margin targets

　　Can exercise empowered judgment in methods, techniques, and evaluation criteria for obtaining results aligned with goals of the company and within associated guidance

　　Recognize the importance of timing to close deals and are able to balance driving the closing cycle while being responsive to the customer's needs and fundamentally building trust in the relationship

　　Preferred Requirements

　　Experience working in the ACE domain, specifically delivering value propositions to customers in the ACE space

　　Extensive years of consultative sales experience with a proven record of consistently meeting (or exceeding) quota

　　Experience selling and/or delivering Professional Services in a context similar to Salesforce or a Global System Integrator type environment

　　Demonstrated ability to develop and maintain executive (including C-level relationships) where you are recognized as a trusted advisor

　　Experience growing accounts with large and complex pursuits ($M+)

　　Highly collaborative excels in a matrix organizational model (aligning with other business functions)

　　Committed team player with strong interpersonal skills who share and support colleagues

　　Ability to thrive in a fast-paced sales environment

　　Accommodations

　　If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

　　Posting Statement

　　At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

　　Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

　　Salesforce welcomes all.