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Monetary Operations Representative, Checking
Monetary Operations Representative, Checking-November 2024
Phoenix
Nov 2, 2024
ABOUT AMERICAN EXPRESS
American Express is a global services company, providing customers with exceptional access to products, insights, and experiences that enrich lives and build business success.
10,000+ employees
Consumer Goods & Services, Financial Services
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About Monetary Operations Representative, Checking

  Description

  You Lead the Way. We’ve Got Your Back.

  With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

  At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

  Join Team Amex and let's lead the way together.

  American Express is proud to make available a set of on-line deposit products provided by American Express National Bank. In support of these products for both consumer and commercial customers, Enterprise Bank Servicing is hiring Rep-Cash Management roles.

  This role is a member of the Monetary Operations Teams within Enterprise Bank Servicing group, where you will deliver a world-class experience for American Express National Bank, assisting either consumer or commercial customers. You'll provide personalized and exceptional customer service of the highest level by supporting our Customer First framework, establishing rapport, and presenting a positive, friendly attitude. As a Monetary Operations Colleague you will be responsible for handling inbound/outbound calls on accounts while maintaining a professional working relationship between American Express, the customer and external banks. You will serve our customer's requests by gathering and analyzing pertinent data to determine the appropriate course of action while supporting a fast paced, close knit team environment.

  How will you make an impact in this role?

  This team is responsible for the daily processing of: Wire Transfers, ACH transactions, Mobile Check Deposits, Official Check requests, Internal transfers, Account closures and any other required monetary or servicing requests, including handling inbound and outbound calls related to our processes. All Monetary Operations processes are highly regulated and scrutinized by Compliance, Internal/External audit as well as Federal Regulators. We must ensure proper due diligence is performed prior to the movement of all monetary transactions.

  Minimum Qualifications

  2 years’ experience in Operations or Banking preferred

  Must have excellent analytical, written, and verbal communication skills

  Must be extremely detail oriented to have the ability to analyze and understand large amounts of information, financial and otherwise from numerous sources

  Must possess intuitive and deductive reasoning skills and be comfortable making decisions and recommendations in unclear circumstances

  Must effectively communicate American Express concerns while ensuring customers that they are valued infusing the Customer First Focus = Easy, Recognize, Solve

  Must have strong time management skills and the ability to work under pressure and with limited supervision whilemanaging multiple tasks effectively

  Resilient with the desire to continually improve personal performance, customer satisfaction, operational goals, and business brand

  Take on additional responsibilities within Operations based on overall business needs to drive business initiatives and support career development and team engagement

  Strong computer literacy with a solid working knowledge of current internet technology, the ability to research information for business related purposes and proficiency with Microsoft Office products

  Proven adaptability to a quickly changing environment

  Willingness to be involved in business initiatives that drive career development and team engagement

  Thought Leadership

  Qualifications

  Salary Range: $20.00 to $24.05 hourly bonus benefits

  The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

  Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

  We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  Competitive base salaries

  Bonus incentives

  6% Company Match on retirement savings plan

  Free financial coaching and financial well-being support

  Comprehensive medical, dental, vision, life insurance, and disability benefits

  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

  20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

  Free and confidential counseling support through our Healthy Minds program

  Career development and training opportunities

  For a full list of Team Amex benefits, visit our Colleague Benefits Site .

  American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

  We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

  US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

  If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

  Job: Finance

  Primary Location: US-Utah-Sandy

  Other Locations: US-Arizona-Phoenix

  Schedule Full-time

  Req ID: 24000670

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