Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

　　Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

　　 Position Summary: Mgr. IT Account Mgmt. - Client Delivery Specialist I

　　We have an exciting opportunity at CVS Health for a MGR IT AM Client Delivery Specialist role!

　　We are looking for a resourceful individual to fill a PBM IT Client Services IT AM Client Delivery Specialist I role. The IT AM Specialist is a member of the IT Client Services team responsible for supporting enterprise level, mission critical services on behalf of CVS Health. You will primarily focus on supporting our largest client for production support, custom software delivery, building strategies, lower-level environment support, and ticket management.

　　In this role, you will serve as an intermediary between the IT organization, the client, and other internal functional areas, predominantly Sales, Account Management, Business Operations, and Implementations. You will have the opportunity to use your organizational skills, communication skills, tenacity, and logic to support various efforts for the client team, which will have a profound impact across our entire client base.

　　As the Client Delivery Specialist I, you will :Define and document custom client software enhancements and IT solutions.Ensure internal quality assurance reviews, post implementation support, and risk mitigation plans are in place.Act as a lead for the production team and manage stake holder communications including client facing communications and SLAs. Drive ticket escalations to address concerns in a timely manner through the appropriate channels. Provide and maintain on-call support plans for the team.Partner with other enterprise teams like infrastructure, quality, change management, incident management etc. for issue resolution.Facilitate meetings with both technical and business audiences, often across multiple functional departments.Prepare material and presentations for the client team in a way that adds value, is easily understood by others who may not have the same background or expertise.Exhibit decisiveness and good judgment, even in ambiguous circumstances. Apply continuous effort to improve processes and remove inefficiencies to help the IT Client Services team across all client support teams and areas. We believe to be successful you should have superb communication both verbal and written, a sharp focus on platform stability, quality of service, continuous improvement, and risk mitigation. You should be able to influence behavior to achieve positive outcomes to support the business. A deep understanding in the functions of the applications supporting the client is important. You are expected to champion SDLC methods and best practices on the team to ensure that quality standards are met. You will be accountable for maintaining the application ecosystem, achieving application SLAs, partnering with multiple teams to resolve defects, execute defect elimination plans and identify actions to ensure overall service stability. You will drive resolutions for production events.

　　 Required Qualifications: 5+ years of professional business experience (IT, finance, consulting, or similar experience) working in a complex matrixed environment spanning technical, leadership and project management disciplines. Understand the internal CVS Health processes around testing, release and change management processes. 3+ years working directly with clients in a customer service or IT related role. 3+ years defining and documenting custom IT solutions.3+ years providing ongoing production support or similar role and maintenance of information systems as assigned.3+ years sharing technical and business guidance with other team members, IT groups, senior leaders, and business partners.Demonstrated experience with spreadsheets, databases, and presentation software, including a strong working knowledge of MS Word, Excel, Access, and PowerPoint Experience in building a network of connections across multiple functions/silos to assist with navigating internally to meet the client's needs Must be comfortable managing multiple tasks simultaneously and with the flexibility to adjust priorities to meet deadlines with initiative and sense of urgency Preferred Qualifications: 5+ years of PBM systems/applications experience 5 or more years of Service Delivery support or programming experience using languages used by Caremark. Understand the internal CVS Health processes around testing, release and change management processes. Demonstrated technical depth with industry standard middleware (e.g., WebSphere, JBoss, Tomcat, IBM MQ Series), web server technologies (e.g., IHS, Apache), networking concepts (OSI model), internet protocols HTTP(s) protocol is a must). Experience with major database management systems, e.g., DB2, Oracle, SQL Server. Experience creatively debugging complex system problems spanning entire hosting stack (application, server, communication channels, networking components, etc.), resulting in problem determination and restoration through thorough research and fact finding. Experience with supporting enterprise level Java and .Net applications in an LUW environment. Demonstrated successful completion of technical projects. Demonstrated proficiency working on all phases of SDLC Proven critical thinking skills, cause-effect understanding, and analytical mindset Strong communicator, both verbal and written, with the ability to influence across functions and at all levels of an organization Education: Bachelor's degree in Computer Science, Business Administration, Engineering or related discipline with information technology focus or equivalent work experience. Business Overview:

　　CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation's largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units - MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

　　CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster:

　　EEO IS THE LAW

　　Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking

　　AA EEO CVS Health

　　For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/

　　Pay Range

　　The typical pay range for this role is:

　　$60,300.00 - $130,000.00

　　This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

　　In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

　　For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

　　CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

　　You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

　　CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through [email protected] If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.