Who We Are…

　　We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.

　　Job Description

　　The role…

　　At Soho House the Membership Communications & Content Manager is responsible for driving the communications strategy for Soho Houses to connect our members through Soho House’s digital platforms (Friends/SH.APP) as well as through our physical House events. They will add value, engagement and retention from the membership base in Hong Kong, as well as support membership communication initiatives at a regional and global level.

　　Main duties…

　　• Support membership and operational activities with a robust cross-channel communications and marketing plan for our restaurants, cinema, Health Club and event spaces in Hong Kong – working closely with membership team, local House Manager, and Regional Managing Director

　　• Devise and execute strategies to drive awareness and revenue against member events, F&B, private hire and gym classes

　　• Work closely with the global membership communications team to ensure consistent and on-brand messaging across global business touchpoints – including weekly and monthly membership communications strategy and content.

　　• Brief content team on all member-facing content and communications required and brief Digital Marketing team on website and app content updates.

　　• Oversee printed collateral and on-site messaging to members

　　• Work closely with local Head of Membership & Communications on content for our restaurants, cinema, Health Club and event spaces in Hong Kong to feed into the social media content plan 

　　• Spend a portion of their time walking the floor, spending time with members including answering inquiries and driving the usage of our digital platforms (Friends/SH.APP)

　　For public sites:

　　• Leverage customer communication channels to drive awareness and conversion of Soho Friends 

　　• Work with PR support team to drive awareness and press coverage for public Soho House sites

　　• Plan and brief all email campaigns for public sites to the Digital Communications and CRM team

　　• Brief content team on all public content and communications required and brief Digital Marketing Assistant on updates to existing websites.

　　• Oversee the monitoring of public listings for Hong Kong sites on Yelp, TripAdvisor and other public data aggregators

　　• Work with platforms such as OpenTable to drive awareness and covers for public restaurants

　　• Work with the Digital Marketing team on paid search strategy and execution for relevant business units.

　　• Work closely with the UK Head of Social to establish social content strategy for public sites, as well as a relevant Influencer marketing strategy.

　　• Work closely with the UK partnerships team to identify new marketing opportunities including brand events and activations for Soho House Hong Kong.

　　What we look for…

　　• A Bachelor’s degree in Marketing, Communications or related discipline

　　• At least 5-8 years of marketing experience, preferably gained from F&B/Hotel industry

　　• Excellent command of English and Chinese, written and spoken

　　• Able to work under pressure in a fast-paced work environment and meet tight deadlines

　　• Excellent interpersonal and communication skills to interact with different stakeholders and external parties

　　• Experience with different design programs such as InDesign, Illustrator and Photoshop would be an advantage

　　• A good sense of responsibility and self-motivation with a positive attitude to maintain collaborative work relationship with team and cross-functional unit

　　What we offer…

　　• Enhanced MPF Plan

　　• Soho House Every House Membership

　　• Employee Bedroom Discounts up to 50%

　　• 5-day work week

　　• 15 days' Annual Leave

　　• Flexible working hours

　　• Gym Access

　　• HK$12,000 Clothing Allowance 

　　• HK$10,000 Education Allowance

　　• Medical Insurance

　　• Life Insurance

　　• Dental Insurance

　　• Charity Leave

　　• 7 Days’ Full Paid Caregiver Leave

　　• 18 Weeks’ Full Paid Maternity Leave

　　• 30 Days’ Full Paid Paternity Leave

　　• Marriage Leave

　　• Birthday Leave & Perks 

　　• Study/Exam Leave

　　• Typhoon Allowance

　　• Discretionary Bonus

　　• Annual Salary Increment

　　• Transportation Allowance

　　• Mental Health Support Program

　　The fun stuff…

　　• Team Meal: During your shift in our Houses & Restaurants, you will be provided with a complimentary substantial meal.

　　• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

　　• Staff Discounts: Discounts at Soho House globally, as well as Soho Home, Soho Skin and Cowshed.

　　• Amazing Referral Bonus & Welcome Bonus Scheme: Up to HKD4,000.

　　• Career Development: Soho House can progress your career internationally.

　　• Learning & Development: An extensive range of internally and externally run courses are available for all employees.

　　• Cookhouse & House Tonic training programs: Celebrating our passion for wellness, food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.

　　Opportunities for all…

　　Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.