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Member Services Representative - Vacation Relief, AA Credit Union Branch Operations
Member Services Representative - Vacation Relief, AA Credit Union Branch Operations-October 2024
Chicago
Oct 31, 2024
ABOUT AMERICAN AIRLINES
American Airlines focuses on providing travel experience across the globe.
10,000+ employees
Travel and Hospitality
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About Member Services Representative - Vacation Relief, AA Credit Union Branch Operations

  Location: AACU ROS Branch (ORD-AACU)

  Additional Locations: None

  Requisition ID: 71128

  Intro

  Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

  Why you'll love this job

  ​​This job is within the American Airlines Credit Union. The role is responsible for building positive relationships with American Airlines Credit Union members, which is key in understanding member needs and recommending appropriate products and services to fulfill those needs.

  What you'll do

  Open new accounts, sell and process Credit Union services for new and existing members

  Post deposits and process loan payments

  Process various monetary transactions and maintain account information

  Perform Notary Services as required

  Create and promote positive name recognition for the Credit Union

  Work with branch/department managers and leverage cross-selling opportunities

  Research member inquiries and provide solutions as required in a timely manner

  Maintain awareness of all branch functions and duties to provide proper support and coverage at all times

  Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations

  Foster a culture that promotes teamwork, service excellence and relationship building within the covered branches and overall organization

  Travel to various branch locations nationally to provide coverage

  May work a rotating Saturday schedule, depending on job location

  Perform other duties as assigned

  The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work, and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

  All you'll need for success

  Minimum Qualifications- Education & Prior Job Experience

  High school diploma or GED

  Must have reliable transportation

  Must be able to work in-person at assigned branch location

  Must have cash handling, sales, or a combination of customer service and financial institution experience within the last twelve months

  Job level to be determined by the candidate's skills, qualifications and relevant consumer loan processing or underwrriting experience

  Preferred Qualifications- Education & Prior Job Experience

  College degree in business, finance, or related area, or equivalent financial services experience, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions

  Previous banking or Credit Union experience

  Previous experience in a service-culture environment

  Skills, Licenses & Certifications

  ​Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software

  Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

  Ability to exercise excellent member service skills

  Ability to perform in a service-culture environment with a desire to cross sell Credit Union products and services

  Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team

  Ability to interact professionally with all employees and members

  Ability to speak, read, and write Spanish is a plus

  Ability to work independently and with minimal supervision

  Ability to perform basic math calculations and analyze data

  Ability to self-motivate with strong organization skills and capacity for attention to detail

  Ability to effectively prioritize work and meet deadlines

  Ability to work varying schedules, including evenings and weekends

  Ability to travel overnight

  Ability to maintain satisfactory performance and attendance

  Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

  What you'll get

  Feel free to take advantage of all that American Airlines has to offer:

  Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

  Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

  Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

  401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

  Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

  Feel free to be yourself at American

  From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

  Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

  Additional Locations: None

  Requisition ID: 71128

  Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.

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