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Medical Information Associate I (biomedical professionals, pharmacists, nutritionists, nurses, biologists)
Medical Information Associate I (biomedical professionals, pharmacists, nutritionists, nurses, biologists)-March 2024
São Paulo
Mar 17, 2025
ABOUT THERMO FISHER SCIENTIFIC
As the world’s leader in serving science, at Thermo Fisher Scientific, our professionals develop critical solutions—and build rewarding careers.
10,000+ employees
Biotechnology, Manufacturing
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About Medical Information Associate I (biomedical professionals, pharmacists, nutritionists, nurses, biologists)

  Job Description

  • Responds accurately and professionally to technical and medical information

  inquiries received via phone, email, internet or mail in reference to

  pharmaceutical or device products. Processes fulfillments and provides clinical

  trial information or after-hours on call support.

  • Analyzes caller's questions to formulate an accurate and concise response

  using client-approved resources and records inquiries and interactions in the

  appropriate databases following organizational, client and regulatory

  guidelines.

  • Identifies, records and triages adverse events and product complaints

  according to organizational, client and regulatory guidelines and provides

  additional support (including follow up) as needed.

  • Maintains knowledge of project and corporate policies and procedures

  including client products, SOPs, protocols, GCPs, and all applicable regulatory

  requirements.

  • Works with internal and external client contacts to resolve inquiries. As

  needed, researches medical literature and drafts responses for such inquiries.

  • Provides administrative support as needed.

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