Job Description

　　• Responds accurately and professionally to technical and medical information

　　inquiries received via phone, email, internet or mail in reference to

　　pharmaceutical or device products. Processes fulfillments and provides clinical

　　trial information or after-hours on call support.

　　• Analyzes caller's questions to formulate an accurate and concise response

　　using client-approved resources and records inquiries and interactions in the

　　appropriate databases following organizational, client and regulatory

　　guidelines.

　　• Identifies, records and triages adverse events and product complaints

　　according to organizational, client and regulatory guidelines and provides

　　additional support (including follow up) as needed.

　　• Maintains knowledge of project and corporate policies and procedures

　　including client products, SOPs, protocols, GCPs, and all applicable regulatory

　　requirements.

　　• Works with internal and external client contacts to resolve inquiries. As

　　needed, researches medical literature and drafts responses for such inquiries.

　　• Provides administrative support as needed.