Center 1 (19052), United States of America, McLean, Virginia

　　Marketing Campaign Capabilities Manager

　　The Business Card and Payments Marketing Campaign Capabilities Team’s mission is to be a catalyst enabling business teams to achieve their goals through the use of new marketing capabilities, supported by well managed delivery processes. This exciting role will continue our scaled adoption of the Salesforce Marketing Cloud (SFMC) platform and relevant internal/3rd party integrations. This individual will be responsible for managing a small team of matrixed performers to assess new marketing use cases, partnering on any technical requirements development and changes necessary to support integration into our ‘business as usual’ campaign delivery process.

　　A priority for Business Cards and Payments is to foster a perpetual environment of experimentation and learning. This manager should expect to support consultation between business teams and delivery partners to incorporate standard Salesforce Marketing Cloud journey functionality to support low cost, high frequency testing. As more sophisticated, personalization and generative AI testing needs are identified, this individual will be a key resource to research and share recommendations for exploration.

　　Our Business Card and Payments project manager will be an active participant in the broader Capital One marketing capabilities conversation and community. With multiple teams delivering upon marketing within Capital One, this manager will be in a position to share our capability wins and losses. With active development of marketing technology and processes throughout the Capital One enterprise, it is also key for this individual to understand if and when this development may aid in the Business Cards and Payments agenda. This individual will also engage the community, as needed, to help identify and resolve common marketing capability challenges, including outage support.

　　Specific Responsibilities:

　　Manage a team of up to two individuals supporting Salesforce Marketing Cloud process, platform health and testing coordination

　　Develop, document and drive internal marketing campaign capabilities roadmap

　　Partner with the business teams on emerging intent planning

　　Consult with delivery teams to plan for scaling of Business As Usual campaign programs through use of existing and new marketing capabilities

　　Identify intent and execution breakdowns and assist in necessary recovery efforts

　　Develop and maintain capability controls and monitoring plans

　　Characteristics we’re looking for:

　　Ability to flex between project, product and process mindsets

　　Fluent in both technical capabilities and operational frameworks supporting omni channel marketing

　　Healthy desire to balance process stability with process experimentation

　　Thrives in an environment focused on continuous optimization of services and capabilities

　　Ability to proactively identify impediments on the critical path and able to take steps to remove roadblocks

　　Motivated by the desire to collaborate with others to achieve business goals

　　A structured problem-solving approach

　　Ability to prioritize across different types of value dimensions

　　Understands the the importance of balancing the need for speed to market and process risk drivers

　　Motivated to document successes and missed opportunities to improve overall performance

　　Desire to understand internal and external customer needs and recommend improvements to better their experience

　　Basic Qualifications:

　　Associate’s Degree or Military experience

　　At least 2 years of Process or Project Management experience

　　At least 2 years experience with Salesforce Marketing Cloud

　　Preferred Qualifications:

　　Bachelor’s Degree

　　Salesforce Marketing Cloud Administrator Certification

　　2+ years experience in Customer Acquisitions or Management activities

　　3+ years of Process and Project Management experience

　　3+ years experience in process engineering, design, development, and deployment

　　2+ years of Risk Management experience

　　BPM, Lean, PMP Certifications

　　At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

　　The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

　　New York City (Hybrid On-Site): $147,800 - $168,700 for Manager, Project Management

　　Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

　　This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

　　Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

　　This role is expected to accept applications for a minimum of 5 business days.

　　No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

　　If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

　　For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

　　Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

　　Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).