Who we're looking for:

　　Zendesk is on the lookout for a dynamic Marketing Analytics and Operations Specialist to join our high-performing team that drives strategy and operational excellence to our global business. This role is pivotal in shaping, building, and scaling Zendesks vision, strategy, and execution for the Go-To-Market (GTM) organization.

　　The ideal candidate will apply a "business owner" perspective to understand the success drivers of our existing business, identify opportunities for expansion, churn reduction, and contraction, and devise plans to successfully capture these opportunities. This high-visibility role will make you a key business partner to senior members of the Zendesk executive teams across our Growth and Demand teams including Regional Marketing, Digital, Partners, Outbound, and Operations.

　　What you'll be doing:

　　Serving as a trusted advisor for the EMEA and APAC time zones, partnering with Growth and Demand teams including Regional Marketing, Digital, Partners, Outbound, and Operations.Creating insightful dashboards and synthesizing data into an overall narrative that identifies key business issues and actions to address them.Leveraging data to surface leading indicators and deep insights, enabling leadership to establish and revise strategies and tactics in a timely manner.Building foundational data architecture in partnership with the Enterprise Data & Analytics team to underpin analytics frameworks.Identifying and resolving performance issues within our business, driving cross-functional action to improve performance.

　　What you bring to the role:

　　The ideal candidate is passionate about driving key objectives for the business and turning data-driven insights into actions. This person excels at balancing strategic planning with execution and thrives on driving cross-functional projects (Marketing, Sales, Finance, Product, Data), negotiating alignment, and managing multiple stakeholders with competing priorities to get results. This person will also help redesign and improve our reporting foundation including executive reporting, quarterly business reviews, dashboards, and KPI tracking.

　　As a key team member of the Regional Marketing Operations team, this person will make a significant impact on our rapidly growing global SaaS business and has the opportunity to grow and expand into broader areas across the team.

　　Basic Qualifications:

　　BS/BA degree in business, statistics, economics, or a related field OR an equivalent combination of education, training, and experience; with at least 2+ years of experience in strategy consulting, data analytics, business intelligence, or a related field.Intermediate SQL query writing skills and experience implementing and working with analytics data warehouses (e.g. BigQuery, MySQL, Snowflake, Python), along with proficiency in BI tools (e.g. Tableau, Looker, PowerBI) and advanced Excel or Google Sheet functions.Strong attention to detail, particularly when it comes to requirement gathering, data quality, and the ability to drive projects independently.Excellent verbal and written communications skills in English.Experience analyzing CRM data (e.g. Salesforce), familiarity with SaaS metrics, and marketing funnel reporting and industry KPIs, such as MQLs, pipeline, and bookings (preferred).

　　Preferred Qualifications:

　　Experience analyzing CRM data (e.g. Salesforce) and familiarity analyzing SaaS metrics.Familiarity with marketing funnel reporting and industry KPIs, such as MQLs, pipeline, and bookings.

　　Where we work

　　In this role, youll work primarily remotely with the support of a dynamic and caring team. Well provide you with the digital tools and experiences to be together-even when were apart. Being digital first doesnt mean were digital only. Youll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices at Bangalore, Inda. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.

　　If this sounds like you, then we believe you'd be a phenomenal match! The outstanding support you will provide through many different channels of communication, both internally and externally is the blueprint for how we do Zendesk, on Zendesk. Youll be part of an outstanding culture that is contributing to customer retention and expansion.

　　#LI-MJ1

　　Please note that anyone hired into this position must be physically located in and plan to work from Karnataka.

　　The intelligent heart of customer experience

　　Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

　　Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

　　Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.