Position Description

　　Job Summary

　　The Manufacturing Infrastructure Support Technician (Montreal Based) position will join a new team dedicated to develop, support, maintain and troubleshoot problems related to the manufacturing IT / OT environments across the Saint Gobain North American facilities. This position will be responsible for regional implementation and maintenance of an IT infrastructure in compliance with standards developed by Saint Gobain Technology Services. The manufacturing IT infrastructure can be unique to each plant and business requiring a strong understanding of plant processes to avoid unnecessary interruption or downtime. In this role, traditional IT infrastructure skills will be leveraged to support OT and manufacturing 4.0 initiatives

　　Administration and Support of Local Resources

　　Support, manage, develop, implement and troubleshoot all local data rooms remotely when possible and onsite as needed within a region.Rack, stack and cable IT servers, storage and related equipment.Install, configure and maintain IT systems and technologies including but not limited to:

　　MS Windows workstation and servers. Red Hat Linux servers, Storage appliances/SAN, Vmware. VEEAM, Veritas NetBackup, Lansweeper, CyberX industrial network monitoring, Palo Alto firewall rulesets, and HP/Aruba switches.

　　Track incidents using Service Now ITSM through completion and documentation stagesTroubleshoot and resolve incidents. Ensure managed infrastructure is monitored for uptime, capacity and utilization and proper handling of service requests (major or minor changes), their recording and the follow-up through implementation

　　Operations

　　Create, maintain and delete Active Directory user accounts and related security groupsMonitor resource usage and follow up on system performance and alertsParticipate in the change management process (planning, follow-up, approval) and incident management (technical escalation, closing)Perform routine disaster recovery testing

　　Customer Relations

　　Provide innovative ideas to the business in regards to Industrial digital solutions through knowledge sharing and industry trends.Ensure that customer needs are taken into account in line with the strategy defined by DSI GroupHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionResolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionBuild sustainable relationships and trust with customer

　　Required Qualifications

　　Manufacturing IT Infrastructure Management

　　Consult with local and regional management in the design purchase and implementation of IT systems for the manufacturing networkDeliver infrastructure that follows SGTS standards and security compliance requirements including the 28 Minimum Security Rules for Industrial and Logistics Systems (28 MSRs)Manage manufacturing IT assets through the entire systems lifecycle.Upgrade and replace non-standard IT infrastructure hardware and operating systems

　　Additional Description

　　What do you bring?

　　Bachelor's degree (technical or business related) required.5+ years applicable work experience within IT and/or technical manufacturing experience is required.Prior experience servicing internal customers in a large complex organization is required.Certification or equivalent experience in one or more of the following technologies: VMware, Switching/Routing/Firewall, ITSM.In depth understanding of manufacturing processes and technology is required.Will occasionally require working outside of normal business hours. On-call availability 24/7 with cell phone coverage.Bilingual (French & English) would be considered an assetFlexibility to travel 40%-50% of the time across multiples sites in Canada & USA.

　　Company Summary

　　Saint-Gobain designs, manufactures and distributes materials and solutions which are key ingredients in the wellbeing of each of us and the future of all. They can be found everywhere in our living places and our daily life: in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change.

　　Legal Statement

　　Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.