Managing Director, Utilities Customer Programs & Experience

　　Date: Feb 1, 2024

　　Location:

　　US

　　Company: Black & Veatch Family of Companies

　　Together, we own our company, our future, and our shared success.

　　As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference.

　　Company : Black & Veatch Corporation

　　Req Id : 101682

　　Opportunity Type : Staff

　　Relocation eligible : No

　　Full time/Part time : Full-Time

　　Project Only Hire : No

　　Visa Sponsorship Available: Yes

　　Why Black and Veatch

　　Recognized by Glassdoor as a 2023 Top 100 place to work , Black & Veatch allows you to lend your talent and perspective to humanity’s biggest challenges in a flexible environment where you are empowered to grow and explore new possibilities. We offer competitive compensation; 401K match and benefits that start day 1. Our hybrid environment allows you to balance your work and personal life.

　　At Black & Veatch, you own your career with purpose and meaning. You are empowered to grow and explore new possibilities at every step of your career journey. Bring your big ideas knowing you are safe to be who you are and speak up with concerns or questions and put your diverse talents and perspectives to use.

　　The Opportunity

　　Black & Veatch is seeking a highly experienced director to continue and drive the Utility Customer Services Business focused on optimizing Meter to Cash Operations and the End Utility Customer Experience through technology advancements, process optimization, and data analytics. The candidate will have a proven track record of implementing both Utility Meter to Cash solutions and Customer Experience solutions. The candidate will also have experience consulting various utilities on options and consideration for Customer Operations as well as helping Utilities streamline Customer Operations.

　　The successful candidate will be responsible for developing client and pursuit strategies, leading business development activities, and ensuring client satisfaction. It is essential that the candidate has experience in delivering customer projects through all phases of engagement.

　　Directors in this role are expected to be highly client-focused, selling and leading projects and programs in collaboration with project teams and utility organizations. The candidate must be willing to travel to various client sites as required. #LI-NK1 #LI-Hybrid

　　The Team

　　Black & Veatch is seeking an exceptional professional to join our Global Advisory organization. The world is changing at an unprecedented rate and that change increases the demand for innovation and efficiency to deliver solutions and services across the world’s infrastructure. Join Black & Veatch Global Advisory and use your talent and expertise to impact the world. In many of our roles, you will work with a team of consultants, and financial analysts, with the expectation to collect and analyze data, develop technical assessment reports, conduct site visits, develop, and maintain client contacts, and develop overall project management responsibilities over time. Consultants in this practice generally work on multiple concurrent projects at a given time.

　　Key Responsibilities

　　Selling

　　Responsible for selling value-driven customer projects to clients

　　Responsible for maintaining and nurturing client and industry contacts to aid in connecting with clients and selling projects

　　Participate in developing and evolving the Customer Programs & Experience strategy and offerings

　　Prepare and implement Client Development Plans for assigned clients

　　Develop client and pursuit strategies

　　Serve as a Sales Director and provide leadership to project and pursuit teams

　　Meet new business and earnings financial goals

　　Identify key client interests and drivers on projects and pursuits and communicate with team members

　　Lead and support business development and sales activities including delivering sales presentations promoting the company’s Customer Capabilities and the value of such capabilities

　　Develop and manage client relationships and when required challenge client’s current strategy and direction through persuasive argument

　　Delivery

　　Responsible for delivering value-driven customer projects implementations leading a team, using defined project management methodology including managing expectations within defined scope of the engagement.

　　Developing deliverables including overall Project Plans, Project Strategy, Customer Business Processes, Customer Requirements, Change Management Strategy, Testing Strategy, and delivering overall projects.

　　Contribute to quality review on customer engagements

　　Further extend company’s applicable knowledge base and capabilities by updating best practices to redefine tools and techniques

　　Outline specific performance measures, targets, and goals to articulate the business case for realized efficiencies or added value

　　Define competitive advantage and achievable value to the client through use of the strategic change components and metrics

　　Supervise and mentor project team members

　　Knowledge Capability

　　Understanding of the trends in the Customer Programs & Experience space within the utility market

　　Sales

　　Contract Management

　　Project Management

　　Proven delivery capability using defined project management capabilities and teams

　　Manage, identify, and access risks and issues to properly prioritize and propose solutions; escalate complex issues when necessary

　　Anticipate and resolve issues

　　Develop, present, and defend conclusions, recommendations, and implementation plans

　　Recommend appropriate resources based on the phases of an assignment

　　Delegates work to assigned team members

　　Preferred Qualifications

　　Master’s Degree

　　7 years of experience focused on Utility Customer Experience, Customer Service and Billing, AMI, and Operational Technologies capabilities

　　2 years of project management experience leading project teams

　　Certified in Oracle CC&B

　　Experience conducting readiness assessments, evaluate results and present findings

　　Expertise developing a set of actionable and targeted project plans

　　Proven ability to be an active and visible coach to junior resources

　　Experience in other Utility Areas – Infrastructure, Distribution, Work and Asset

　　Management

　　Applicants for this position must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Black & Veatch Management Consulting (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status). All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

　　Minimum Qualifications

　　Bachelor's degree or relevant work experience

　　Has successfully managed multiple engagements simultaneously

　　Contributor or leader to acquire new engagements

　　12-15+ years in a business/consulting environment

　　All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

　　Certifications

　　Certifications related to area of expertise, where applicable preferred.

　　Work Environment/Physical Demands

　　Virtual position based in the United States with the ability to travel up to 50%

　　Salary Plan

　　CST: Consulting

　　Job Grade

　　006

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　　Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy.

　　Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program.

　　To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time.

　　A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance-based bonus program.

　　We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership.

　　By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.

　　Black & Veatch Holding Company, its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.

　　For our EEO Policy Statement, please click. If you’d like more information on your EEO rights under the law, please clickand.

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