Home
/
Comprehensive
/
Manager - Worldwide support, Bangalore
Manager - Worldwide support, Bangalore-March 2024
Bangalore
Mar 18, 2025
About Manager - Worldwide support, Bangalore

  Hungry,Humble, Honest with a Heart.

  The Opportunity:

  Responsible for leading a team of System reliability engineers (SRE’s) in the Global Technical Support organization, who are engaged in providing assistance to customers and partners in technical issue identification and resolution. Specializes in high-end, Enterprise level support of customers or channel partners with advanced support needs. Establishes staff schedules for queue coverage and individual or group training sessions. Conducts regular 1:1 and team meetings to evaluate individual and team performance and facilitates the development of proficiency in both technical skills and general customer service skills.

  Your Role:

  Has very good verbal and written communication skills to drive effective customer communication.

  Delivery of superior-level support to end-user customers and functioning as point-of-contact for raised issues to ensure appropriate response and focus of support teams.

  -Demonstrate strong acumen to understand and work with support leadership to solve business challenges

  -Design, develop and implement processes, tools to enhance support function including workflow and incident management

  -Drive critical customer issues to resolution leveraging cross-functional resources

  -Proven track record of delivering results through people, business and operations management.

  Regularly participating in strategic planning discussions to provide insightful ideas on process improvements and customer service delivery.

  Conducting regular team meetings and performance discussions with support engineers.

  Interacting with regional and corporate management on matters between functional areas or customers and the company.

  Tracking, monitoring and reporting on department operations, and closely handles critical customer accounts to develop a path to issue resolution.

  Interface with engineering, field, sales and service organizations and directly with the customer base on critical escalations and call resolution.

  What you'll bring:

  Must possess a Bachelor of Science in Computer Information Systems or equivalent experience.

  At least 3 years of management experience in a technical support environment

  Previous account management or account executive skills desired, with the ability to organize and track multiple projects.

  Effective leadership experience required, with goal setting and action plans for career development on a team and individual basis.

  Must exhibit an effective customer service attitude and be able to lead a team in resolving difficult customer situations.

  Must utilize exemplary verbal and written communication skills when dealing with customers and business partners.

  Must have at least two years of experience as a Technical Engineer.

  Skilled in leading and motivating talented support engineers.

  Project management experience or background, with experience in handling multiple projects and priorities.

  Knowledge and proficiency in staff scheduling, workload analysis, performance management, and interviewing skills.

  Ability and comfort in dealing with difficult employee or customer issues, and in ensuring positive interactions even when message content is difficult or critical.

  Must be motivated by challenges and be able to offer multiple solutions for a problem.

  Consistent record of defining and developing innovative enhancements to Support process and methodology.

  Able to develop individual and team objectives to contribute positively to organizational goals and direction.

  Validated ability to formulate and oversee solutions to issues in partnership with multiple functional areas.

  Proven ability to work in a dynamic environment and use judgment in handling customer calls and providing technical assistance.

  Knowledge of Virtualization technologies & relevant certifications desirable.

  We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Oracle NetSuite - Account Executive - GB East - Mid-market
Job Description About Oracle NetSuite Do you want to advance your career with the world’s first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified applicati
Registered Nurse RN Dialysis
Primary City/State: Mesa, Arizona Department Name: Renal Dialysis-Hosp Work Shift: Day Job Category: Nursing $* 15,000.00 Sign-on incentive; requires a 2 year commitment* Banner Desert Medical Center
Assistant Professor - Accountancy
Position Title: Assistant Professor - Accountancy   Location: Big Rapids (Main Campus)   Department: 34200 - Accountancy Finance & Info Systems   Advertised Salary: $115,000 - $125,000. Salary co
Color Matcher III
Seeks assistance on priorities for scheduling work, organizes work efficiently.Verbally communicates routine information to supervisor and others in platform.Is receptive and attentive to instruction
Panda Express In Person Interview Day - Atwater, CA - 02/03 (1768)
Panda Express Open House Interview Day! Thank you so much for your interest in joining our In Person Open House Interview Day. Saturday, February 3rd, 2024, 11AM - 4PM Now Hiring:Service Team, Kitche
Full-Time Store Associate
As a Store Associate, you’ll be responsible for merchandising and stocking product, cashiering, and cleaning to keep the store looking its best. You’ll enhance the customer shopping experience by wor
Director of Category Non-Perishables
Starting Wage: Salary and (annual bonus) Calling all Foodies! Don’t romaine calm, Busch’s is HIRING! Do you love food, fun and people? Are you looking for growth, development and excellent wages? We
Provider Operations, Workforce Management - Manager
Specialty/Competency: Operations Industry/Sector: Health Services Time Type: Full time Travel Requirements: Up to 60% A career within Operations Consulting services, will provide you with the opportu
Freight Handler Part-Time
Starting Rate of Pay: $19.94 / hour Work Hours: 5:00pm - 9:00pm POSITION OVERVIEW: Transport freight across dock area to/from trailers for loading to trailers. ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
UI Developer
About Us: Innovating to solve real-world problems Applied Insight enhances the ability of federal government customers to preserve national security, deliver justice and serve the public with advance
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved