Job Description

　　Position Summary

　　Reporting to the Head of Brand & DTC - Booker, and working closely with Hospitality Site Managers and Brand Management, the Wine Club Manager will drive Wine Club Strategy and Execution for My Favorite Neighbor portfolio Brands and My Favorite Neighbor Portfolio Brands, delivering significant profitable growth while assuring a leading, luxury Member experience that aligns with each brands identity. This includes partnering across the organization to develop provocative and profitable Wine Club Offerings and effective cross channel marketing programs to promote them. It also includes training hospitality staff on member benefits and inspiring them to acquire members while assuring flawless execution of the Wine Club shipments. This person will have excellent communication skills and ability to manage relationships with various stakeholders throughout the organization. This person will be highly motivated to create a compelling Member experience that also meets the Brands financial objectives. This person should feel at home working on site, interfacing with Members, Wine Educators, and other business partners, balancing interpersonal interaction, creative ideation, and operational execution. This person will be Consumer and Member obsessed and be passionate about delivering the best experience possible for our members. This role will be supported by an Associate Wine Club Manager as a direct report.

　　Responsibilities

　　Develops and executes strategic business plans to drive sales and profits of the Wine Club, Direct (email) and Digital channels.Implements industry best practices to maximize onsite conversions.Leads hospitality initiatives, trains, and inspires hospitality staff, and influences on-site marketing to drive significant growth in Club Membership.Retains and increases lifetime value of existing club members through engagement, consistent follow-up, and outstanding customer service.Works with Hospitality, Brand Marketing, and DTC Creative teams to create Member specific e-mails, Member events, marketing materials, and exclusive packages that drive revenue, acquisition, and retention.Uses data insights, experience, and feedback to develop strategic Club offerings that drive increased Membership.Regularly reports progress and business growth using relevant metrics and adapts strategy to enhance future growth.Manages Concierge team to deliver exceptional customer service to retain customers, drive additional sales, and loyalty.Manages flawless execution of Wine Club shipments and other recurring shipments.Provides forecast for future Wine Club shipments.Owns shipment orders, billing, and information collection from Members.Works with Concierge, Customer service team, and Compliance team to address any compliance issues for shipments.Works with E-commerce and Web team to ensure Club offering is updated and communicated effectively.Continuously strategizes and develop best in class Club Member benefits and offerings.Is willing and able to host both in person and virtual wine tastings for Club members as required by the business.Delivers against financial objectives.

　　Minimum Qualifications

　　At least 2 years' experience in Wine Retail and/or Club Management (or equivalent) desired; exceptional, similar experience from outside the wine business welcomeProficient PC skills (Windows, Word, Excel, PowerPoint), and experience with WineDirect a plusExperience Managing Others.Experience working in a CRM databaseGoal and sales orientedStrong Wine KnowledgeDemonstrates a genuine passion for Fine Wine and luxury branding.Is motivated to work on-site with Members

　　Physical Requirements/Work Environment

　　Able to lift 50lbs on a regular basis.Work in a normal office environment. Sit at a workstation for up to 2-hour intervals. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must have valid U.S. passport.Willing to work some weekend days.

　　ASPIRA, Fine Wines & Craft Spirits is a division of Constellation Brands. Constellation Brands is a producer, creator and marketer of beer, wine & spirits brands that people love. Constellation Brands is the fastest-growing large CPG company in the U.S at retail with operations in the U.S., Mexico, New Zealand and Italy.

　　Location

　　Booker Winery

　　Additional Locations

　　Job Type

　　Full time

　　Job Area

　　Hospitality & Retail

　　The salary range for this role is:

　　$76,800.00 - $115,100.00

　　This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

　　Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

　　Equal Opportunity

　　Constellation Brands is committed to a continuing program of equal employment opportunity. All persons have equal employment opportunities with Constellation Brands, regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin or citizenship, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including gender identity or gender expression), familial status, military or veteran status, genetic information, pregnancy, childbirth, breastfeeding, or related conditions (or any other group or category within the framework of the applicable discrimination laws and regulations).

　　Not sure you meet all qualifications? Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.