To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

　　Job Category

　　Customer Success

　　Job Details

　　About Salesforce

　　We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

　　MuleSoft's Professional Services team works across technology and business stakeholders /to usher customers into the next phase of their business transformation journey and achieve innovative outcomes that shape the future.

　　As a Practice Manager, you get to:

　　Lead a team of technical architects and consultants as they deliver MuleSoft solutions to our customers.

　　In addition to people leadership, career coaching, and project oversight responsibilities for the team, you will build our practice through leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team.

　　This role is 50% billable and in addition to team leadership, you will work with our customers and partners to solve critically important business challenges using MuleSoft's Anypoint Platform. You will lead customer, partner, and MuleSoft technical teams through multi-phased delivery projects and provide hands-on delivery guidance to influence standards for development, governance, and the operational life cycle.

　　You will be a key member of the cross-functional Mulesoft leadership team. Collaboration and alignment across Sales, Customer Success, Pre-Sales, and Product teams will be integral to your success.

　　To be successful, you have:

　　12+ Experience leading by example and being a player and a coach.A background as a professional services leader with experience growing a practice and a strong consulting background in a credible system integrator firm or high growth enterprise software vendorA collaborative mindset and the ability to gain trust with your team and across internal and external functional leadersExperience architecting MuleSoft services integrations including a solid understanding of on-premise and cloud-based infrastructures, SDLC pipelines, configuration, and deployment. Experience with API and integration security with solid grasp of authentication and authorization concepts and principles.Six to ten years of proven track record leading integration teams and architecting solutions within a diverse technical team of clients, system integrators, contractors, and internal teams.A background in conducting technical workshops with technical and business clients to drive effective services and implementationsThe ability to communicate complex technical concepts in a simple yet comprehensive way to non-technical and technical professionals alikeA desire for continuous study of new technologies and functionality, and involvement in projects that push the capabilities of existing technologies.An appreciation for operational excellence when it comes to bookings and utilization forecast, contract terms, etc.Excellent verbal and written technical documentation skillsExperience managing people and projects in a matrix'd environment".Establish credibility with smart engineers quicklyAbility to motivate people, instill accountability and achieve resultsStrong verbal and written communication skills, impeccable organizational and time management skillsAgile, proactive, comfortable working with ambiguous specifications and can prioritize on the fly

　　Desired Skills:

　　Experience developing with Continuous Integration (CI) pipelinesKnowledge on publish & subscribe integration design modelsExperience using Jenkins and Nexus technologiesExperience with solutions on Salesforce products/platform technologies. Experience building Service Cloud applications is a definite plus.Ability to learn quickly in a highly dynamic environmentAbility to take ownership of project delivery and multi-task on multiple projects/feature developmentBachelor degree in computer science or equivalent is desired, Masters would be preferred.

　　Accommodations

　　If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

　　Posting Statement

　　At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

　　Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

　　Salesforce welcomes all.