About NetApp

　　We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it's in our DNA. We push limits and reward great ideas. What is your great idea?

　　"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO

　　Job Summary

　　The Renewal Sales Leader will manage and drive the performance of a Renewal Specialists team. They will monitor service renewal sales & installed base management metrics, business KPIs, and sales initiatives overseeing the renewal sales process. They will collaborate with various professionals, NetApp customer's and cross-functional teams, therefore, it's essential that they have excellent communication skills and ability to facilitate a collaborative team environment. They should also be able to lead, motivate, and develop the sales team to achieve specific goals.

　　Ultimately, the Renewal Sales Leader should be able to build a high-performance sales team to ensure customer satisfaction, business success and increased retention rates. Manages a team of inside sales representatives who meet sales targets through telemarketing, direct mail, and web-based sales strategies and addressing customers inquiries.

　　Essential Functions

　　Manage, coach and mentor the Renewal Specialists teamSet and track sales targets for your teamProvide sales coaching for customer value add discussions around renewals and NetApp's support offeringsConduct regular 1:1 opportunity review with Renewal Specialists, developing deal strategy, prioritizing key accounts to maximize renewal bookings Suggest and implement improvements in the sales administration process to support team's productivity and effectivenessReport on service renewal sales and installed base management metrics and suggest improvements and initiatives to detect upselling opportunity Prepare monthly, quarterly and annual sales forecastsPrepare quarterly business reviews with the sales leadership Liaise with the key business stakeholders to ensure alignment with the sales strategy and consistency across the boardEngage with the channel partners and promote the value of NetApp service offering to meet mutual sales targetsCoordinate department projects to meet deadlinesResearch and discover methods to increase customer engagement Ensure sales, finance and legal policies and procedures are metBuild an open-communication environment for your teamEncourage and track team's education on the new technology, market trends, and partner programs

　　Requirements

　　Proven work experience as a sales or inside sales manager preferably in retention or renewal salesStrong communication and presentation skillsHands on experience with CRM software and MS ExcelIn-depth understanding of the sales cycles and sales administration processExcellent interpersonal and team management skillsStrong analytical and organizational skillsNumerical abilities and problem-solving attitudeExperience in people management and coaching, including remote management, is requiredGood understanding of the regions within EMEA, preferred regions Iberia, Middle East, Eastern Europe, LATAM.

　　Did you know...

　　Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

　　Why NetApp?

　　In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

　　We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.

　　If you run toward knowledge and problem-solving, join us.

　　Equal Opportunity Employer:

　　NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability, or genetic information, pregnancy, protected veteran status, and any other protected classification.

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