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Manager, Quality Assurance
Manager, Quality Assurance-April 2024
Atlanta
Apr 18, 2025
About Manager, Quality Assurance

  The Manager, Quality Assurance is responsible for managing the quality oversight of domestic beverage suppliers across assigned categories through product quality monitoring & audits, managing & resolving quality incidents, and creating & managing product specifications. Other responsibilities include assess processing capabilities of supply partners and develop & approve secondary products to match brand standards. This individual is personally responsible for the beverage category across all brands.

  RESPONSIBILITIES

  Product Matching: M anage all aspects of product matching within their own category.

  Support cost savings initiatives by Supply Chain via product matching and commercialization. Provide technical expertise to internal and supply partners during production scale up and rollout.

  Enable and support product cuttings with cross functional teams to ensure compliance to specifications. Validate products meet specified guidelines and marketing briefs across multiple product categories and brands.

  Review and develop product specifications to meet regulatory and cultural religious requirements. Provide guidance to Operations during testing and implementation.

  Supplier Management: Responsible for monitoring supplier performance within their category and support direct reports with their areas.

  Collaborate cross functionally on quality issue investigations and lead corrective action follow up and supplier communication related to quality issues as reported by restaurants.

  Review product audit results to suppliers and validate and monitor corrective action plans.

  Establish, implement, and maintain an Approved Products List and Product Catalogue by supplier utilizing QA database.

  Manage Product Audit Program for assigned categories through oversight of 3rd party labs by conducting & reporting trend analyses of analytical and physical data.

  Assist Crisis Management Team during Product Recall execution and response as assigned.

  Assist with monitoring of regulatory trends that may impact suppliers; communicate with suppliers as needed to track compliance.

  Maintain current and accurate records of all relevant communications, product audit reports, production data, commercialization reports, and corrective action plans for all approved and potential suppliers.

  Supplier Onboarding: Prepping and approving new suppliers for successful addition to the system and brands.

  Review product audit results and supporting documentation to validate that this meet brand standards.

  Develop and implement risk analysis procedures for new food items and ingredients to determine inherent product risk.

  Develop and implement controls for identified hazards based on science and risk-based principles for identified products.

  EDUCATION AND EXPERIENCE QUALIFICATIONS

  Minimum 4-Year Degree in Food Science, Culinary, Biology, Microbiology

  5 years quality assurance, food manufacturing, commercialization, food safety experience

  REQUIRED KNOWLEDGE, SKILLS or ABILITIES

  Results oriented.

  Cross functional partner and strategic thinker

  Understanding of beverage and food safety preferred

  Knowledge of food manufacturing for multiple product categories with in-depth understanding of food safety and statistical process control.

  Ability to match & commercialize products to existing brand standards.

  Ability to evaluate products via taste testing to validate all organoleptic attributes across all categories.

  Understanding of Federal food safety regulations

  Understanding of Global Food Safety Initiative Audit Schemes

  Strong analytical skills and attention to detail

  Solid presentation and oratory skills

  Inspire Brands is a multi-brand restaurant company whose portfolio includes more than 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

  We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.

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