West Creek 6 (12076), United States of America, Richmond, Virginia

　　Manager, Product Management, Card Fraud

　　Customers contact Capital One millions of times annually for help with resolving a problem with a transaction on their account. These problems range from a transaction they did not make (fraud) to problems with the merchant (items not delivered, refunds not issued, etc.). The Fraud and Disputes Product team is at the heart of helping achieve resolution for these moments that matter to customers.

　　We are looking for a Product Leader who is excited about driving transformation for Capital One – both on the business and technology side. Fraud is at the cutting edge of our Servicing transformation, both internally to Capital One and relative to our competitors. We are bringing automation and machine learning to a traditionally highly manual operation, and we know we are only at the beginning of our journey.

　　This Product Leader will lead a team of POs in designing technical back-end solutions that enable fast changes in rules, orchestration and fulfillment to deliver critical business processes through technology (rather than humans) – all in a way that complies with regulatory and network guidelines, delivers significant cost savings, and delights our agents and customers.

　　This role offers a unique opportunity to gain a wide range of learning and exposure by partnering with other Product leaders, tech, business segments and operations to drive meaningful, transformational results.

　　In this role, you’ll be expected to demonstrate proficiency in four key areas

　　Human Centered

　　You’ll define clear and actionable problem statements to help teams deliver results while displaying a comprehensive understanding of iterative software delivery, capable of thin-slice MVP grooming

　　You’ll leverage data to influence priorities and roadmap feature development while advocating for and driving alignment between stakeholders in the development of acceptance criteria

　　You’ll obsess over the agent and customer experiences that your products power

　　Business Focused

　　You’ll own and prioritize the near-term product roadmap to deliver on business outcomes, quickly identifying points of leverage in complex problems or systems, and utilizing data effectively to define success metrics and measurable outcomes

　　You’ll utilize balanced judgment in decisions about risks of both actions taken and not taken while innovating on ways to iterate faster in a well-managed way for the immediate team

　　Technology Driven

　　You’ll understand and leverage technology and end-state architecture vision to partner with technology team to drive comprehensive design decisions out of white space technical problems

　　You’ll share business strategy and roadmap with Tech partners to establish context while also leading and facilitating agile ceremonies alongside Tech Lead

　　You’ll deliver value by creating reusable, extensible and resilient capabilities and proactively identify opportunities when key metrics on security, resilience and performance are not performing

　　Transformational Leadership

　　You’ll develop and communicate a 6 month vision to senior stakeholders and partner teams with accurate details and transparency on risks and impediments, and proactively build relationships with those outside of your immediate team resulting in horizontal influence

　　You’ll contribute to team culture and recruiting by leading activities to attract and retain top talent and mentoring and developing junior product associates

　　We want you if you are:

　　Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your outlandish idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.

　　Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you.

　　Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work.

　　Passionate & Customer Focus. You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs.

　　Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help.

　　Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships.

　　Basic Qualifications:

　　Bachelor’s Degree or military experience

　　At least 3 years of product management experience or at least 3 years of experience in product design, agile delivery, business analysis, data science, or software engineering

　　Preferred Qualifications:

　　Bachelor’s Degree in Computer Science or Engineering

　　MBA or Master’s degree

　　2+ years of experience in Agile product management

　　At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

　　The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

　　New York City: $160,200 - $182,800 for Product Manager

　　Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

　　Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

　　This role is expected to accept applications for a minimum of 5 business days.

　　No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

　　If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

　　For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

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　　Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).