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Manager, Product Management - Account Management/Account Authorization
Manager, Product Management - Account Management/Account Authorization-November 2024
Chevy Chase
Nov 23, 2024
ABOUT GEICO
With a range of policy options, GEICO provides affordable insurance for millions of customers across the United States.
10,000+ employees
Insurance, Client Services
VIEW COMPANY PROFILE >>
About Manager, Product Management - Account Management/Account Authorization

  GEICO is looking for an accomplished, customer obsessed, and results oriented Manager, Product Management - Account Management/Account Authorization to join GEICO's Engage team. As Manager, Product Management, you will be responsible for forming the product experience, by finding value creating opportunities and driving innovative and sustainable product solutions through technology. S/he will champion a startup mindset and promote agile ways of working to create and deliver differentiated experiences for our customers.

  As a part of the Engage team, you will improve customer interactions through unified experiences, customer identity, and personalized support.

  Identity - Account Authorization & Management PM:

  In this role, the candidate will be responsible for experiences and services for authorization/access for customers and accounts, policy personalization and management, and will partner with other product teams that manage the experiences for profile and preference management (like emails and other profile info). The ideal candidate understands and has experience working with digital identity access services/ IAM applications (like ForgeRock) to build more secure ways of establishing identities for the GEICO identity products.

  Identity - Internal Account Management PM:

  In this role, the candidate will be responsible for services that enable customer SSO (single sign on) authentication and session management and partner with product teams that manage the experiences for identity and access management. They will also manage the experience for internal tooling for agents to service customer accounts. The ideal candidate understands identity and access management and has experience working with digital identity access services and experiences to build and support capabilities while enhancing security measures for internal and external customers use.

  This is a hybrid position, requiring on-site presence for 3 days a week (if within 1 hour from location) at one of the following locations:San Jose/San Francisco, CAWashington, DCChicago, ILDallas, TXSeattle, WANew York, NYIndianapolis, IN Job Responsibilities: Understand industry landscape, market trends, customer and business need to synthesize discovery efforts into insights and implications to featuresLeverage insights to drive vision for product features that will drive incremental value and rally stakeholders to your visionDefine and own the 6-9-month feature roadmap to drive priorities for your team taking into value creation and cost to create valueIdentify and measure feature KPIs (Key Performance Indicators), with an eye to adjusting and refining your roadmap as the data dictatesHave an end-to-end understanding of features and how they fit into the larger ecosystem to be able to anticipate impacts from changes in other parts of the businessWork closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the customer experienceRally teams and senior stakeholders to your product direction and proactively leverage relationships throughout the ecosystemReports on feature performance to stakeholders demonstrating incremental value creationEncourages adaptability informed by emerging solutions, industry trends and changing customer needsDefines scalable product solutions by deep knowledge of internal and external customers habitsUnderstands technology concepts and how underlying product services perform across channels and customer touchpointsFosters a strong agile discipline and inspires teams to continuously improve delivery through understanding of key agile metricsAttract, retain, and develop Product Managers on their product career Basic Qualifications: Bachelor's DegreeAt least 2 years of experience in Agile Product ManagementAt least 2 years of experience translating epics into consumer or associate facing productsAt least 1 year of experience managing all aspects of a product feature throughout its lifecycle from concept to delivery Preferred Qualifications :High sense of accountability and strong problem-solving skillsExcellent written and verbal communication skillsStrong interpersonal and collaborative skills to influence across the organizationInsurance industry experienceAgile certifications (i.e., SAFe, Scrum Alliance, Scrum.Org, ICAgile, PMI-ACP)Annual Salary

  $86,000.00 - $154,000.00

  The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.

  At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

  Benefits:

  As an Associate, you'll enjoy our Total Rewards Program * to help secure your financial future and preserve your health and well-being, including:Premier Medical, Dental and Vision Insurance with no waiting periodPaid Vacation, Sick and Parental Leave401(k) PlanTuition ReimbursementPaid Training and Licensures*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

  Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

  The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

  GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

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