Company Description We're building the connected finance businesses deserve. Unleashing them with tomorrow's technology, today. Our flexible payments solutions help global enterprises — like Samsung, Deliveroo and Adidas — launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

　　We liberate smart, passionate people to collaborate, innovate and do their best work — faster. That's why we're one of the most valuable fintech firms around. But we're just getting started. By cutting through financial complexity, we'll empower companies to change the world. Join us. Unlock your potential.

　　Build tomorrow, today.

　　Job Description As Manager, Issuer Relationships at Checkout.com, you will be responsible for leading Checkout.com’s Issuer Relationship engagements in Southern Europe and Nordics. Working closely with Global Head, Issuer Relationships, you will establish a network of strategic issuing banks, build partnerships with Issuers to raise, investigate and resolve soft declines and other payments performance discrepancies, and unearth card authorisation optimisation opportunities for merchants. In addition, you will engage with external stakeholders across forums and thought leadership venues to develop and strengthen existing and prospective merchants’ and partners’ awareness of Checkout.com’s capabilities and focus on payment optimization to drive more business growth for its customers.

　　You will be experienced and expert in the processes of authentication, issuer risk and fraud management. You can speak with authority and conviction on best practices used by issuers and card schemes throughout their customer lifecycles. You will provide insights on Checkout.com’s approach to tackle declines, share learnings on authorisation improvement opportunities and minimising fraud to commercial and payment performance stakeholders consistently and precisely.

　　You will be a passionate advocate for Checkout.com’s merchant-centric approach, by taking the lead in engaging issuers and merchants, developing and refining the communication and messaging, to strengthen Checkout.com’s position as a leader in comprehensive data-driven payment solutions.  

　　To help accomplish your responsibilities, you will work with the Financial Partnerships, Payment Performance, Data Analytics and Commercial teams, to ensure a well-rounded view of payments performance and to develop a deep understanding of Checkout.com’s approach. You will be familiar with Checkout.com’s wide suite of data analytics tools and will showcase case studies for external audiences that quantify and convey the impact on revenue, consumer satisfaction, and ultimately loyalty, achievable through a performance-oriented approach.  

　　The ideal candidate must be experienced and well respected, with an affinity for problem solving, eager to ensure that our ability to improve our authorisation rates keeps up with, and supports, our customer growth and our ambitions.  This is an external facing role, supporting one of the key competitive capabilities of Checkout.com, and will require the ability to engage with Issuers at all levels.

　　You will join an ambitious team of partnerships professionals, data scientists and engineers who are working to significantly move the needle within an area that has high strategic importance to Checkout.com.

　　What you will be doing:

　　Drive Checkout.com’s Issuer engagement Programme in Southern Europe and NordicsSupport Global Head of Issuer Relationships in multiple team and company wide initiatives Deliver Issuer engagement and provide insight on Checkout.com’s Data Analytics value proposition to merchantsPartner with Commercial Teams to provide insights on Checkout.com’s merchant centric approach to business performance improvement.Articulate how Checkout.com’s proposed solutions improved merchants’ performance & revenue for both the merchant and the company (internal / external ROI) Qualifications 3+ years’ experience in Payments in a data intensive and performance-focused environmentExcellent communication skills with payment industry gravitas Must have strong stakeholder management skills and easily adaptable in fast paced work environmentExecutive presence with an ability to take initiative and find creative solutions & effective ways of communicating business solutionsRecognised industry expert capable of navigating into complex Issuing organizationsFluent in both English and Spanish, showcasing exceptional communication skills. French  Plus:  Prior programme level work in Card Authorisation Optimisation, Risk/Fraud Management,  has existing Issuing bank contacts or Data Analytics skills preferrable

　　Additional Information What we stand for:

　　At Checkout.com, everything starts with our values, including the experience we offer our people.

　　#Aspire

　　We supercharge your professional growth with career development programs and leadership training. You can learn your way, with tailored pathways and online platforms. And be inspired at relevant conferences.

　　#Excel

　　We don't stop at 'good' here. We strive for excellence amongst our teams every day and recognize colleagues who take it to the next level through our quarterly peer-nominated Hero awards. 

　　#Unite

　　We're proud of our global connections and inclusive environment. So we champion this through our colleague-led community groups and celebrate many cultural events together.

　　Want to see us in action?

　　Take a peek inside here

　　More about Checkout.com

　　We empower businesses to adapt, innovate and thrive with the connected payments they deserve. Our technology makes payments seamless. We provide the fastest, most reliable payments in more than 150 currencies, with in-country acquiring, world-class fraud filters and reporting, through one API. And we can accept all major international credit and debit cards, as well as popular alternative and local payment methods. Checkout.com launched in 2012, and we now have a team of 750 people across 13 international offices. In May 2019, we raised $230m in Europe's largest ever fintech Series A round, and globally the third largest. In May 2020, we completed a $150m Series B funding round, tripling our valuation to $5.5bn. In January 2021, we completed a $450M Series C funding round, tripling our valuation to $15bn.

　　We believe in equal opportunities

　　Checkout.com is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make recruiting decisions based on your experience, skills and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success.

　　Note for applicants

　　As we receive a large number of applications, we can only get in touch with successful applicants. If you haven't heard from us within three weeks, you can assume you've not made it through this time. Thanks for your interest and good luck!

　　Apply without meeting all requirements statement 

　　If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

　　We believe in equal opportunities

　　We work as one team. Wherever you come from. However you identify. And whichever payment method you use. 

　　Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

　　When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us. 

　　We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

　　Take a peek inside life at Checkout.com via

　　Our Culture video https://youtu.be/BEwnpHuadSwOur careers page https://www.checkout.com/careersOur LinkedIn Life pages bit.ly/3OaoN1U  Our Instagram https://www.instagram.com/checkout_com/