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Manager Customer Training Eastern Europe
Manager Customer Training Eastern Europe-September 2024
Hamburg
Sep 20, 2024
ABOUT INTUITIVE
Intuitive is hiring mission-oriented problem solvers who are ready to build a career at the intersection of healthcare and technology.
10,000+ employees
Technology, Engineering
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About Manager Customer Training Eastern Europe

  Company Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

  As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.

  Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

  Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential. 

  Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.

   

  Job Description Primary Function of Position:

  As a member of the Customer Training Team, this individual will be responsible for leading and supporting training center operations in our distribution markets. The Manager will be focused on developing the customer training team in the region, optimizing the utilization of our training centers in market, and creating/managing innovative technical and Surgeon Led training programs. Additionally, they will be supporting training initiatives for the EMEA region, including Russia and Turkey.

   

  Roles and Responsibilities:

  Building and supporting training programs at designated training centers to further surgeons’ and OR staffs’ development of da Vinci system technology skillsCollaborating with surgeons in market to create clinical education programs specific to the region’s needsMeasuring training effectiveness and implementing enhancements as necessaryDeveloping sustained competency within the Training Specialists in the following areas:da Vinci System Technologyda Vinci System applicationsOR EfficiencyTraining Pathway processTraining/coaching techniques/methodologiesAssessing customer trainer performance on an ongoing basis to ensure training excellence and accountabilityIdentifying, implementing, and managing training center logistics, inventory, calendars, and quarterly goals in association with our distributors.Establishing new training centers as needed to support the commercial distribution team’s goalsCreating and delivering quarterly training center business reviews Qualifications Required Knowledge, Skills, and Experience:

  5+ years of Training / Professional Education experienceB.A. / B.S. degree required or equivalent clinical/medical degreeGraduate degree preferredDemonstrated ability to work directly with customersDemonstrated ability to mentor and develop othersDemonstrated ability to create and manage training projects and initiatives with measurable outcomesDemonstrated ability to work cross departmentally as well as with external parties to achieve training goalsKnowledge of anatomy, physiology, medical disease states, surgical applications, and operating room environmentExperience with project managementExcellent oral and written communication skills –EnglishStrong interpersonal skillsAbility to travel extensively and work around flexible schedule Additional Information

  Intuitive ist ein Arbeitgeber, der gleiche und gerechte Beschäftigungsmöglichkeiten bietet. Wir bieten allen qualifizierten Bewerbern und Mitarbeitern gleiche Beschäftigungsmöglichkeiten, unabhängig von ethnischer Herkunft, Geschlecht, Schwangerschaft, sexueller Orientierung, Geschlechtsidentität, nationaler Herkunft, Hautfarbe, Alter, Religion, geschütztem Veteranenstatus, Behindertenstatus, genetischen Informationen oder einem anderen Status, der nach den geltenden Gesetzen auf Bundes-, Landes- oder lokaler Ebene geschützt ist, und verbieten jegliche Form von Diskriminierung und Belästigung.

  Gemäß den „Fair Chance“-Gesetzen berücksichtigen wir qualifizierte Bewerber, die verhaftet wurden oder Vorstrafen haben, für offene Stellen.

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