Who we are

　　Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

　　Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. 

　　Recent awards we’ve won include:

　　Glassdoor's Highest-Rated Tech Companies for Culture and Values 2023

　　Great Place To Work Certified™ 2023

　　Best Place to Work by Built In 2023

　　Financial Times The Americas’ Fastest Growing Companies 2023

　　Deloitte Fast 500 Companies

　　We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey. 

　　About the role

　　Samsara’s Customer Success (CS) team advises and guides our customers, ensuring they adopt Samsara and continuously gain business value from our products. We are the trusted point of contact for Samsara’s customers throughout their lifecycle: onboarding, adoption, advocacy, and value realization.

　　The Manager of PMO and Enablement will help scale the Customer Success PMO and Enablement functions by investing in people, tools, and process. This role will oversee a team of Program Managers (PMOs) that prioritize, implement, and lead large-scale transformational projects across the Customer Success organization and Enablement/Quality Managers that develop and maintain all of CS’s enablement and quality programs. This role requires a passion for building from the ground up, streamlining project plans, centralizing processes, and optimizing learning and change management. Successful candidates have a strong analytical business acumen and an insatiable curiosity to understand and improve operations. 

　　The ideal candidate will have strong people management experience, as this role will build and lead a team of diverse and tenured employees. In addition, validated project management skills, strong organizational leadership, and the ability to lead cross-functional teams are required. The role reports to the Director of Customer Success Operations.

　　You should apply if:

　　You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster. You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable. You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team. You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there. Click here to learn about what we value at Samsara. 

　　In this role, you will: 

　　Build and Lead a Team: Hire and onboard program and project managers, enablement specialist and quality specialists dedicated to the Customer Success department. Hold employees accountable to program/project delivery, process standardization, and quality expectations.  Establish PMO Operations: Establish infrastructure and operations for the PMO, including the annual planning process, project intake processes, project charters, project plans, and communication cadences.  In addition, provide a birds-eye view of program portfolios, to provide business stakeholders relevant updates. Plan and Execute on AOP Roadmap: Work with Customer Success Leadership as part of the annual planning process to develop a strategic plan for the upcoming fiscal year. Partner with program leaders across Customer Success to execute on strategic projects to support the department’s annual operating plan. Drive Cross-Functional Program Alignment: Align project management efforts with leaders in cross-functional departments including Support, Customer Marketing, Product, Finance, Sales and Business Technology. Provide Departmental Leadership: Build and maintain relationships with Support Leadership and key PMO stakeholders, acting as a trusted advisor. Provide ongoing coaching and mentoring to PMO staff and project managers. Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices Hire, develop and lead an inclusive, engaged, and high performing team Minimum requirements for the role:

　　3+ years people management experience 5+ years project management experience Demonstrated ability to build program management infrastructure and operations Experience in Project Management in either Customer Success, Support or Sales Demonstrated organizational leadership skills, including clear communication, the ability to influence without authority, and to foster collaborative environments Strong communication skills, including written documentation, presentation design, and meeting management An ideal candidate also has:

　　Expert in modeling budgets and headcount is a plus PMP certification, MBA or equivalent professional certifications Experience standing up a quality or enablement program Samsara’s Compensation Philosophy: Samsara’s compensation program is designed to deliver Total Direct Compensation (based on role, level, and geography) that is at or above market. We do this through our base salary + bonus/variable + restricted stock unit awards (RSUs) for eligible roles.  For eligible roles, a new hire RSU award may be awarded at the time of hire, and additional RSU refresh grants may be awarded annually. 

　　We pay for performance, and top performers in eligible roles may receive above-market equity refresh awards which allow employees to achieve higher market positioning.

　　The range of annual on-target earnings (OTE) range for full-time employees for this position is below. Please note that OTE pay may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.

　　$163,132—$239,900 USD

　　At Samsara, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

　　Benefits

　　Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.

　　Accommodations 

　　Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.

　　Flexible Working 

　　At Samsara, we have adopted a flexible way of working, enabling teams and individuals to do their best work, regardless of where they’re based. We value in-person collaboration and know a change of scenery and quiet space to work is welcomed from time to time, but also appreciate that the world of work has changed. Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants. As most roles are not required to be in the office, we are able to hire remotely where Samsara has an established presence. If a role is required to be in a certain location and candidates do not have work authorization for that location, Samsara will conduct an immigration assessment. If the role is not required to be in a specific location, Samsara will move forward with the remote location that works best for the business. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company. 

　　Please note: Samsara does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Samsara employees.