Home
/
Account Management
/
Manager, Customer Success
Manager, Customer Success-November 2024
Mexico City
Nov 1, 2024
ABOUT THOMSON REUTERS
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. The company serves professionals across
10,000+ employees
Technology
VIEW COMPANY PROFILE >>
About Manager, Customer Success

  Manager, Customer Success

  Are you passionate about the chance to bring your experience to a world- class company that is market-leading for both content and technology? If yes, we are looking for you!

  Join our team! As a Customer Success Manager, you will lead team and drive performance to achieve Thomson Reuters' strategic objectives and retention goals. Develop, coach and support Legal Customer Success Team Members to increase retention, growth, and customer satisfaction in the assigned accounts.

  About the role

  In this opportunity as a Manager, Customer Success you will:

  Provide strategic and operational leadership to all types of field sales roles to aggressively meet sales, revenue, retention and organizational objectives. Leads creation and execution of strategy to maximize current and future growth of products and solutions. Designs and develops strategies to increase market share, and grow short and long term business through management of the segment. May also be responsible for leading other people managers, depending on job band.Manage team to drive adoption and retention activities in Legal accounts within assigned area.Develop the team to demonstrate competency across the Legal segment products and servicesActively drive good working relationships with sales and sales management, professional services, customer support, product management, and finance team membersCoach team on identifying up-sell and cross-sell opportunitiesMeet or exceed designated goals to achieve sales and retention targetsPartner with Client Management Leadership to build and implement a set of common processes associated with account related activities with a true focus on customer success including monitoring health of account, driving usage, building training and on boarding plans and facilitating AR/CollectionsEnsure customers are leveraging products and services, achieving success, and engaging fee-based resources as necessaryEstablish solid, long-term customer relationships and cultivate new business opportunities by diagnosing needs, presenting solutions and addressing customer concernsPrioritize and drive resolution on key customer escalation issuesAbility to engage across corporate functions (Customer Support, Commercial Excellence, AR/Collections, Product Management)Leverage SF.com to keep all client information updated, manage team pipeline and forecast accurately

  About You:

  You're a fit for the role if you have:

  Bachelor's degree8+ years of professional experience, with a minimum of 3 years of experience in client management.Experience in driving retention and upselling is a must.Fluent English is a must.Experience in managing a professional team. (software and content areas would be preferred) Skilled at conflict resolution and problem-solving to achieve win-win outcomes.An outside-in focus: outstanding end-customer relationship skillsIn-depth experience in customer journey

  Location: CDMX

  What's in it For You?

  You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription, and employee incentive programs; resources for mental, physical, and financial wellbeing Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking. Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

  #LI-EG1

  Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

  We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

  Accessibility

  As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

  We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

  Protect yourself from fraudulent job postings click here to know more.

  More information about Thomson Reuters can be found on https://thomsonreuters.com.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Sr Account Manager, BioProduction
Job Description When you're part of Thermo Fisher Scientific, you'll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global orga
Key Account Manager, Systems & Services - Public Accounts
We're looking for a strong Key Account Manager to manage End-User - Public Accounts to join our APAC Regional S&S Team based in Manila, Philippines. The person should have a strong understanding
Sr Account Manager, BioProduction
Job Description When you're part of Thermo Fisher Scientific, you'll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global orga
Branch Relationship Banker LP - Tri County South District
Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our Well Life approach to supporting employees' career aspirations, work-life balance
Key Account Manager
About Kinaxis   Kinaxis is the global leader in modern supply chain management. We serve supply chains and the people who manage them in service of humanity. Our software is trusted by renowned globa
Key Account Manager Consumer
Currently we are looking for a suitable individual to join us on the position of Key Account Manager Consumer Channel , based in Poland, Warsaw. Working for Signify means being creative and adaptive.
Partner Manager( Account Manager) , UberEats Enterprise, Advertising Japan
#GreatMindsDon'tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our
PAVE360 Solution Architect
The PAVE360 Solution Architect (SA) is responsible for technical customer interactions for the development and execution of the sales and business development strategy to achieve specific business ta
Senior Banker - Fridley - Minnesota West Market
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how
CDP Key Account Manager
Beam Suntory is Crafting the Spirits that Stir the World. Rooted in two centuries of family heritage, Beam Suntory has evolved into the world's third largest leading premium spirits company ... where
Copyright 2023-2024 - www.zdrecruit.com All Rights Reserved