Job Description

　　Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

　　Job Objective

　　As a coordinator, collaborate with local and global Commercial Team and Service Team to optimize daily operation process and ensure service data quality and visibility. Empower Service and Support capability to improve customer experience and maintain customer loyalty, support the achievement of instrument and service revenue objectives.

　　Responsibilities

　　Collaborate with BID commercial team and service team, regularly connect with Service and Business Units, both local and global, to optimize service strategies based on China's national conditions. Collaborate with the commercial team and service team to streamline daily operational processes and identify areas for improvement.Ensure the accuracy and completeness of service data by implementing and maintaining data quality controls.Working with Service data team for developing and implementing related reports and sharing mechanism, to improve the visibility of service data, promptly identify and optimize potential service issues.Timely identify and escalate potential issues for sophisticated cases and key customers, coordinate services/sales/FAS for quick responses and maintain customer happiness and dedication.Stay updated on industry trends and digital solutions of life science instrument, cooperate with Business Units and Service to craft customer experience on instrument service.Coordinate cross division technical and skill training, include service and commercial team, to jointly improve the team's technical capabilities and customer service awareness.Responsible for other assign tasks.

　　Requirements

　　Advanced degree in service subject or Life Sciences subject area. Graduate degree preferred.3-5 years of experience in service management of life science related instruments is preferred.Excellent project management skills, instrument related project management preferred.Excellent organizational and time management abilities to prioritize tasks and meet deadlines.Good interpersonal skills, excellent collaboration leadership and communication negotiation skills, deal with sophisticated cross departmental communication.Strong ownership, proactively seek solutions, and can handle work under pressure. Ability to adapt to a fast-paced and dynamic work environment.Proficient in English and Mandarin.

　　Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

　　Apply today! http://jobs.thermofisher.com

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

　　Accessibility/Disability Access

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