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Manager, Community Outreach - Philadelphia Metro Area
Manager, Community Outreach - Philadelphia Metro Area-March 2024
Philadelphia
Mar 19, 2025
ABOUT UNITEDHEALTH GROUP
With offices around the world, UnitedHealth Group's headquarters are located in the Minneapolis metropolitan area.
10,000+ employees
Healthcare
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About Manager, Community Outreach - Philadelphia Metro Area

  UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

  If you are located within the Greater Philadelphia area, you will have the flexibility to telecommute* as you take on some tough challenges.

  Get ready to make a difference through collaboration with internal teams and external partners to lead exciting initiatives that not only drives growth and retention but also positively impact health equity and reduces disparities in the population served. With a direct tie into the Leadership team, your contributions support the strategic direction of the Pennsylvania Health Plan.

  Primary Responsibilities:

  Develop valued partner relationships directly with community-based organizations, providers, external entities, venues, and / or influencers for the purpose of creating, enabling, and nurturing membership retention, growth, and/or sales opportunities Plan, implement, and coordinate sales and / or non-sales events and programs for all assigned products within assigned territory Develop and execute innovative outreach and marketing strategies and tactics to support membership growth and retention, innovation and member and provider experience in the assigned territory Drive smart growth in membership and market share in designated area by developing solid relationships within the health plan and across segments and departments to align externally facing strategies (network, marketing, clinical and quality) Understand / track membership growth in assigned region, including adds, terms, market share and net growth by county and provider Manage local Medicaid field-based outreach campaigns and work directly with M&R regional sales leaders to leverage DSNP outreach strategies and teams across segments Must be able to align growth strategies to address local market priorities and unique requirements to assure delivery of RFP commitments and contractual requirements in assigned territory Conducts market research and competitive analysis to drive outreach strategies and initiatives to gain market share Manage impactful relationships that drive engagement with key stakeholders, influencers, community-based organizations and faith-based organizations Develop and implement provider engagement strategies (including field-based approaches and face-to-face visits) in partnership with network partners that specifically focused on membership growth and retention and making UHC the insurer of choice Orchestrate signature member events, potential consumer events, community-based goodwill and general awareness events that make UHC the insurer of choice Manages sponsorship inquiries Represent the health plan at state meetings, regulatory audits/reviews, community events, and media relations opportunities Demonstrate / apply understanding of applicable laws, regulations, contracts and compliance requirements (i.e., HIPAA, ACA, state contracts, CMS regulations) Strategize with marketing department on development of marketing campaigns and educational materials to use for growth Identify and coordinate volunteer activities to give back and strengthen relationships with organizations serving the community Manage, coordinate and facilitate statewide required Medicaid Community Health Education and Advisory Committee meeting (CHEAC) Complete accurate and timely State reports and perform submission of community events for prior approval

  You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

  Years of post-high school education can be substituted/is equivalent to years of experience.

  Required Qualifications:

  1+ years of experience in Medicaid growth or community/provider outreach Experience developing growth / community outreach strategies and tactile plans Experience managing multiple projects / tasks Proficiency in MS Office (Outlook, Word, Excel, PowerPoint) Possess a valid driver's license, reliable transportation, and current automobile insurance Travel up to 50 - 75% of the time within the contiguous counties in assigned territory Ability to work Monday - Friday and outside core business hours, including evenings and weekends, per business needs Live within commutable distance to Philadelphia, PA

  Preferred Qualifications:

  Bilingual English / Spanish Established professional relationships with community-based organizations (CBO's), faith-based organizations (FBO's), providers and local Department of Health and Human Services

  At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

  Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

  UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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