Position Summary

　　As a manager over a key dedicated client team, this poitiion will coordinate and delegate the responsibilities, oversee the day-to-day functions aligning with their Global Leader(s) responsibilities/duties while maintaining on-going project management and statuses. This may include installation, maintenance, testing, debugging, procedural documentation for their areas of expertise.

　　This role will also lead Mainframe technical representative for the client, providing leadership on strategy, troubleshooting, and execution. The technical advisor will be well-versed and knowledgeable around the Client solution and not only takes the lead as a client advocate but also provides representation for Ensono technical teams in client engagements, ensuring at every aspect of the engagement, the Client is represented both internally and externally.

　　Key Areas of Focus for this Role

　　Manage a team of talented technical professionals, providing direction and delegate responsibilities where applicable. Be an associate advocate by focusing on engagement and development of associates, while effectively addressing any performance issues that arise.Enhance the performance of others through mentoring and guiding.Act as the primary liaison between the client and global internal teams to ensure successful delivery of products and services.Building strong client relationships by becoming a key point of contact for client. Participating in proactive and reactive problem management, particularly for systemic issues, in order to help reduce the number of repeat issues.Working with internal departments to mitigate client concerns and help facilitate cross-team communication and coordination, especially for large, complex projects and implementationsUtilizing thought leadership to provide insights, recommendations & guidance to promote operational excellenceDevelop a deep understanding of clients' business/technology needs; work with client and internal teams to develop/maintain Technology Roadmap (for HW & SW) and identify opportunities for cost reduction. Develop a holistic understanding of client's environment and Ensono support model.Participate in Major Incidents, particularly as an escalation point for significantly "visible" and/or prolonged outages.Participate in monthly/quarterly service review meetings with Client as required to review insights, recommendations, projects (current & future) and sharing of best practices.Participate in Business Continuity/Disaster Recovery activities.

　　What the Ideal Candidate Brings to this Role

　　Required Qualifications help to assure new Associates are set up for success in their role with Ensono. To be considered for this career opportunity, it is important that you meet all Required Qualifications. Candidates that may meet some, but not all, Other Qualifications are still encouraged to apply.

　　Required Qualifications

　　Minimum of 10 years of experience managing a team within a mainframe environment within a large enterprise or equivalent combination of education and experienceCollege degree preferredTechnical knowledge across multiple Mainframe teamsProficient in Microsoft suite (Excel, Word, Powerpoint) to a level of creating documents which can be shared with clients. Exceptional interpersonal, verbal and written communication skillsCustomer Service skills at management levelExperience establishing and documenting processes and proceduresStrong collaboration and teamwork skillsUnderstand a large-scale 24×7 production environmentStrong problem solving and analytical skills with knowledge of problem analysisMust be self-motivated and able to manage multiple projects simultaneously.Strong communication skills to liaise with cross-functional teams as well as provide guidance to junior team members.

　　Why Ensono?

　　Ensono is a place we unleash Associates to Do Great Things - for our clients and for your career. This could mean achieving a professional goal, collaborating with your team on an innovative idea, learning a new skill, reaching a wellness milestone, or engaging in your community through volunteer programs. Whatever it means to you, we want Ensono to be the place where you can do great things.

　　We value flexibility and work-life balance. Positions that are not required to be onsite to support a client may offer the ability to work remotely or hybrid at an Ensono office location.Unlimited Paid Day Off (PDO) PlanTwo robust health plan options through Blue Cross Blue Shield401(k) with a generous company matchEligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accountsDepending on location, ability to take advantage of fitness centersWellness programFlexible work schedule

　　Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.

　　Pay transparency nondiscrimination statement/posting OFCCP's pay transparency policy can be found on OFCCP's website.

　　If you need accommodation at any point during the application or interview process, please let your recruiter know or email [email protected].

　　JR009771