Overview

　　Intuit Mailchimp is a leading marketing platform for small businesses. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multi channel campaigns, CRM, and analytics tools.

　　We're looking for an Engineering Leader who will lead our Human Assistance team, which builds and integrates the tools and services used by our customer service and sales organizations, reaching all of our new and prospective Mailchimp customers.

　　You will lead an organization of 14 team members through both technical leaders and a front line manager as well as contractor resourcing. You will work closely with related teams within Mailchimp as well as from Intuit’s portfolio of shared services. You will mentor and grow your staff, set the vision and success metrics for the organization and be accountable for critical deliverables that drive improving customer benefits and business outcomes. As part of a cross functional product team, you will work closely with Product Management and Experience Design, as well as other engineering leaders within Mailchimp and Intuit.

　　We are looking for experienced leaders who have a background that includes deep technical experience grounded in previous years of hand-on development in high scale, highly available systems that achieved outstanding levels of operational excellence and who has taken those learnings and applied them at scale in their organization.

　　We are excited by someone with an understanding of why and how diverse teams build better software/systems and create better cultures. You will understand the importance of culture to the team’s productivity and overall benefit this has to Mailchimp as a whole. We’re looking for someone comfortable with having high expectations of us, and comfortable that we will have high expectations of you. You will need to embody our motto of “Listen Hard, Change Fast” and be willing to question our current thinking.

　　Intuit Mailchimp is a hybrid workplace (https://www.intuit.com/careers/return-to-work-plan/) , giving employees the opportunity to collaborate in person with team members in our Atlanta and New York offices two or more days per week.

　　What you'll bring

　　You have a passion for creating great products, delivering results, and developing leaders and engineers.

　　You have 3+ years of experience as an established technical leader of software engineering teams, and other leaders, that have successfully delivered customer-driven software products.

　　You have 8+ years of hands-on software development experience.

　　You collaborate consistently with the product and design teams.

　　You are patient, resilient, and willing to take on work even when it's challenging, ambiguous, or intense.

　　You have a desire to pursue collaboration even when it introduces dissent; you value bringing diverse perspectives to the table.

　　You know how to balance efforts between planning and acting; you have a bias for speed and engineering & operational excellence.

　　You understand how to augment humility with the courage to propose, develop, and defend ideas you feel passionately about.

　　You have a commitment to increasing efficiency in the workplace by continuously reviewing and adjusting processes, org structure, tools, etc.

　　How you will lead

　　Coach front line engineering leaders and our most senior engineers to help define their career path through challenging growth opportunities.

　　Build an engineering culture and practices and support tooling that engineers love and which enables them to deliver the best work of their lives at high velocity and with outstanding performance, scalability and availability.

　　Become an expert in our customers and their problems, and be accountable for critical initiatives and their success metrics to deliver outsized customer value and business impact.

　　Drive the next generation of our human assistance solutions and a portfolio of services & experiences that rely on it.

　　Collaborate with cross-functional product & design leads to prioritize work, identify opportunities for acceleration and innovation, and propose options when challenged by constraints.

　　Participate with peers and directors to refine organizational structures to accelerate our strategy and priority initiatives.

　　Remove roadblocks from the organization and team’s path.

　　EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.