Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

　　Learn more about our culture and how we make our employees happier through The Sprinklr Way.

　　Job Description

　　Meet our Advertising Managed Services Team!

　　Our Managed Services Team at Sprinklr is responsible for driving product retention, consumption, adoption and growth across a global portfolio of customers. We believe that listening and developing a deep understanding of each customers' objectives, together with the application of purpose-built solutions to address those requirements at scale, is the winning formula for long term success and growth of the business.

　　Our execution is defined by the 3 focus areas or 'Obsessions'. Our Customer Obsession is going the full distance in understanding what value means to each member of the customers' organization. Our Product Obsession is developing and refining our technology as a way of life. Our Learning Obsession is constantly empowering every team member to reach their full potential.

　　We believe that our clear vision, and robust global execution will enable us to make our customers 'happier'.

　　What You'll Do

　　We are looking for someone who can ensure the following outcomes for every customer

　　· Deliver Value: Be able to deliver on, and communicate the value associated with the customer's investment in advertising & marketing module through the Sprinklr platform to guarantee retention & customer growth.

　　· Drive Adoption: Drive adoption and usage of new products and features across multiple business units, teams, and markets within a single customer.

　　· Establish Relationships: Establish and nurture relationships built on trust with every new customer, develop client and agency champions, and identify key stakeholders.

　　· Strategic Advertising Partner: Become your customer's day-to-day strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with Sprinklr.

　　What Are Your Responsibilities

　　Ensure that every customer derives the most value possible from the platform leading to retention and business expansion.

　　· Identify, comprehend and clearly articulate customers' requirements to generate an end-to-end solution to their business challenges.

　　· Develop a deep understanding of customer needs and tie them to specific Sprinklr use cases, product features, benefits and value propositions.

　　· Analyse and elevate customer's consumption of contract & adoption of the product.

　　· Act as day-to-day contact for stakeholders in brand, agencies and for System Administrators.

　　· Assist world's leading brands and their agencies in seamlessly building social media campaigns & process-flows mapped to their business needs, through Sprinklr.

　　· Manage and optimise configuration of on-boarded Sprinklr users, to ensure their continued success with Sprinklr platform.

　　· Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solutions, so that client expectations regarding platform use cases and functionalities are fulfilled.

　　· Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements.

　　· Proactively identify opportunities to improve operational efficiencies and find suitable campaign entities which could benefit from utilising AI to drive greater ROI.

　　· Capture development areas for product improvement and collaborate with product managers and engineering for necessary corrective actions.

　　· Establish and nurture relationships built on trust, develop client champions and identify key stakeholders.

　　· Actively make sure you are knowledgeable on native channel's ad products package.

　　· Work with clients to improve the paid service itself and its alignment with the client's core business.

　　· Provide on-going training support and ad hoc training sessions to always keep customers educated on Sprinklr's know-hows.

　　· Actively make sure that you are knowledgeable on all Sprinklr software products.

　　· Maintain platform relevancy according to changes in business needs.

　　You Know You're Successful If

　　· The depth, breadth and frequency of customer platform adoption starts strong and keeps climbing.

　　· Your customers acknowledge Sprinklr value, renew their product & managed service offerings, add new licences, modules and services to their package.

　　· You constantly come up with new strategies that are adopted by your clients and peers.

　　· Your stakeholders participate in Sprinklr events, references and case studies.

　　· Your platform and industry knowledge makes you a trusted advisor both internally and externally.

　　Why you'll love Sprinklr: We're committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

　　We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.

　　We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

　　We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

　　EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

　　Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodations, please let us know by filling out this form.