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Mainframe Technical Advisor
Mainframe Technical Advisor-October 2024
Boston
Oct 31, 2024
About Mainframe Technical Advisor

  Mainframe Technical AdvisorRemote - United StatesJR009925

  Position Summary

  As a Mainframe Technical Advisor (MTA) you will be the lead Mainframe technical representative for the client, providing leadership on strategy, troubleshooting, and execution. The MTA is well-versed and knowledgeable around the Client solution and not only takes the lead as a client advocate but also provides representation for Ensono technical teams in client engagements, ensuring at every aspect of the engagement, the Client is represented both internally and externally. MTAs are responsible for promoting open communication with other departments, while demonstrating sound judgment necessary to performing all duties. MTAs will use communication, analytical and problem-solving skills to help identify, communicate, resolve issues and make improvements to optimize our clients’ infrastructure.

  The Mainframe Technical Advisor team is responsible for maintaining and enhancing the service we deliver to our clients by effectively:

  Building strong client relationships by becoming a key point of contact for clients

  Participating in proactive and reactive problem management, particularly for systemic issues, in order to help reduce the number of repeat issues; ensure knowledge sharing amongst the MF TA team and across other relevant MF teams as needed

  Working with internal departments to mitigate client concerns and help facilitate cross-team communication and coordination, especially for large, complex projects and implementations

  Utilizing thought leadership to provide insights, recommendations & guidance to promote operational excellence

  Key Areas of Focus for this Role

  Collaborate with the Service Delivery Manager to identify and capture MF operational trends, risks, insights, and improvements, and develop appropriate action/mitigation plans.

  Collaborate with Capacity Management team to review data and trends, as well as develop action plans for performance improvement, optimization, scalability, operational excellence, etc.

  Collaborate with Solution Architects to review and validate feasibility of offerings (both for potential and existing clients); also make solution recommendations.

  Develop a deep understanding of clients’ business/technology needs; work with client and internal teams to develop/maintain Technology Roadmap (for HW & SW) and identify opportunities for cost reduction.

  Develop a holistic understanding of client’s environment and Ensono support model.

  Assist in the development and execution of service improvement plans.

  Interface between Ensono teams and client stakeholders to identify and bring efficiencies, thought leadership and process improvements to the client environment.

  Participate in Major Incidents, particularly as an escalation point for significantly “visible” and/or prolonged outages.

  Participate in monthly/quarterly service review meetings with Client as required to review insights, recommendations, projects (current & future) and sharing of best practices.

  Participate in Business Continuity/Disaster Recovery activities.

  Participate in Knowledge Transfer activities for new client on-boarding activities to transition support to BAU MF teams.

  Participate/Lead mentorship & knowledge sharing activities with BAU MF teams.

  What the Ideal Candidate Brings to this Role

  Required Qualifications help to assure new Associates are set up for success in their role with Ensono. To be considered for this career opportunity, it is important that you meet all Required Qualifications.

  Required Qualifications

  Minimum of 10 years of experience within a zOS environment

  College degree preferred

  Technical knowledge across multiple Mainframe teams

  Knowledge of DR planning and execution

  Experience with client facing and Service Delivery communication acumen.

  Experience with on-boarding new clients in a managed service

  Experience of working within a managed services environment is advantageous.

  Proficiency in interacting with SW and HW vendors.

  Familiarity with mainframe functional areas such as TCP/IP, VTAM, SNA, SFTP, Session Manager tools, and Disaster Recovery concepts. Technical implementation skills required for Communications Server and related ISV software products on the z/OS platform.

  Deep understanding of MF HW and SW infrastructure.

  Proficient in Microsoft suite (Excel, Word, Powerpoint) to a level of creating documents which can be shared with clients.

  Exceptional interpersonal, verbal and written communication skills

  Customer Service skills at management level

  Experience establishing and documenting processes and procedures

  Strong collaboration and teamwork skills

  Understand a large-scale 24×7 production environment

  Strong problem solving and analytical skills with knowledge of problem analysis

  Must be self-motivated and able to manage multiple projects simultaneously.

  ITIL certification desirable

  Willingness to take ownership of issues and progress to resolution

  Ability to host meetings and conference calls.

  WhyEnsono (https://www.ensono.com/company/culture/) ?

  Ensono is a place we unleash Associates to Do Great Things – for our clients and for your career. This could mean achieving a professional goal, collaborating with your team on an innovative idea, learning a new skill, reaching a wellness milestone, or engaging in your community through volunteer programs. Whatever it means to you, we want Ensono to be the place where you can do great things.

  We value flexibility and work-life balance. Positions that are not required to be onsite to support a client may offer the ability to work remotely or hybrid at an Ensono office location.

  Unlimited Paid Day Off (PDO) Plan

  Two robust health plan options through Blue Cross Blue Shield

  401(k) with a generous company match

  Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts

  Depending on location, ability to take advantage of fitness centers

  Wellness program

  Flexible work schedule

  Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.

  Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found onOFCCP’s website (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .

  If you need accommodation at any point during the application or interview process, please let your recruiter know or email [email protected] .

  JR009925

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