Zendesks people have one goal in mind: to make Customer Experience better. Our products help more than 125,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their billions of customers happy, every day.

　　Our team is responsible for helping Customer Experience teams to achieve their best, by intelligently solving repetitive work, so they can shift their focus to solving more sophisticated problems. We use the latest trends in Machine Learning algorithms to help us on that mission, and we're passionate about empowering our customers.

　　You will be embedded in a multi-functional team, closely collaborating with scientists, engineers and product managers. You will contribute to the Research road map of Zendesk, by researching and building efficient machine learning solutions that can power AI capabilities, such as macro suggestions for admins and semantic search.

　　What youll be doing

　　Pair with applied ML scientists to learn about our technology stack and architectureCollaborate with ML teams to research, build and improve efficient AI solutions with a significant impact on customer supportSolve meaningful and challenging problems with recent ML techniques including neural networks and information retrievalSupport productionizing ML techniques and learn how to design for scaleCollaborate with hardworking, experienced, and humble colleagues around the globePresent your work to a multi-disciplinary, global audienceStay up to date with recent literature in Machine Learning and Natural Language Processing (NLP) and share knowledge internallyChampion initiatives to improve the quality and robustness of Zendesk AI capabilitiesMentor junior colleagues and set a high standard for applied research at Zendesk

　　What you bring to the role

　　Required experience

　　MSc degree in computer science, electrical engineering, math, or related areasA solid foundation in statistics and machine learning techniquesGood programming skills in pythonExperience with at least one of the main deep learning libraries (Tensorflow, Keras, PyTorch), preferably PyTorchA desire to learn and growBe curious and eager to understand the fundamentals of AI in a critical wayBe pragmatic and results oriented

　　Preferred requirements

　　PhD degree in computer science, electrical engineering, math, or related areas.Knowledge and experience with Natural Language Processing (NLP) is a bonus, specifically related to generative language models and information retrievalGreat written and verbal communication skills, with experience conveying technical concepts to a diverse audience of partnersA collaborative and can-do attitude

　　What we offer

　　Ownership of the product features implementation you work onWhat you will be doing will have a huge impactTeam of passionate people who love what they do!Exciting features, ability to implement your own ideas and improvementsOpportunity to learn and grow!Possibility to specialise in areas like security, performance and reliability

　　The intelligent heart of customer experience

　　Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

　　Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

　　Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.