Overview

　　To serve as provider and subject matter expert of M365 (formerly O365) delivering service to the organization. Work with Enterprise Architecture and Security to architect M365 tenant level policies that support the M365 services and tool sets such as SharePoint, One Drive for Business, Outlook, MS Teams and others. Understand Microsoft Purview, Microsoft Defender and other tools used to administer and support M365.

　　To provide forward-looking, industry perspective and is responsible for the full lifecycle process of the service including definition, execution, and governance. To develop and implement resource strategy for the respective service. The Engineer will oversee services with the end user in mind with high complexity of low to medium maturity (Service impact - medium to high breadth and depth). Operates with no supervision in a complex environment and serves as a mentor to others. Provides in-depth market assessment of potential vendors and partners with Vendor Managers to prepare contracts with approved vendors.

　　This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

　　Responsibilities

　　Lead integration of product technologies with respect to Microsoft M365 and/or other Collaboration tool suites Define the application design and delivery adhering to a Service Oriented Architecture paradigm, so that different components work seamlessly Drive system requirements, system specifications, input/output processes and working parameters by using systems engineering best practices Lead the development work streams responsible for creating compliant platforms Responsible for systems analysis, design, development, integration, enhancement, and deployment as well as application support for various applications Lead the deployment of new modules, upgrades and fixes Define, develop or modify software application modules or enterprise wide software systems using disciplined development processes Implement integration plans and interface Develop and define clear core work definitions, process flows and operating models; demonstrate the complete life cycle and capabilities of the ServiceLeverage standard templates, tools and organizational strategy to define ISD services and ensure practices and processes are standardized and repeatable Guide and analyze benchmarking, trend analysis and other input to drive continuous improvement and elevate service performance Bring external perspective and ideas from relevant sources, keep current with technology, government/policy impacts and industry best practices Partner with Enterprise Architects to determine and define the technical architecture required to implement and support the Service Evaluates the performance and trends of assigned services to customers, including defined KPIs and SLAs and ensures service levels are achieved in line with SLAs and SLOs Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.) Ensure effective and efficient allocation of staff resources (supply) to service projects and initiatives (demand) by scoping out length and duration of projects Establish workforces by identifying the skills required to fulfill project portfolio needs and provide a steady availability of high quality resources Build organizational capability by strengthening and adding new capabilities, technical skills, and competencies, and eliminates low-value activity with view to long range goalsPerform benchmarking and trend analysis to incorporate continuous improvement or defined enhancements into the Service(s) functions Partner with ISD Resource and Vendor Managers to ensure that the right resources (skills, competencies, team size) are available and obtainable Provide constructive and actionable feedback to resources, Resource Managers and Vendor Managers to ensure expected performance and satisfy service SLAs Ensures compliance with Navy Federal's ISD standards, practices and processes Perform other related duties as assigned

　　Qualifications

　　Bachelor's Degree in Information Technology, Computer Science or other related field, or equivalent experienceSignificant experience with Microsoft M365 and/or other Collaboration tool suitesSignificant experience with voice technology and telephony solutions.Skilled at balancing technical decisions with security and end user impactsSkilled at facilitating conversation to build consensus around decisions to move projects and programs forwardExperience with Product Owner and/or Product GovernanceExperience in resource allocationExperience in Agile methodologyPrior experience leading IT (Information Technology) technical staffAdvanced knowledge of Service Life Cycle Advanced verbal and written communication skills Advanced research, analytical, and problem solving skills Effective in producing desired results and achieving goals and objectives Experience in working with all levels of staff, management, stakeholders, vendors Effective skill presenting findings, conclusions, alternatives and information clearly and concisely Effective skill relationship building, negotiation and facilitation skills

　　Desired Qualifications

　　Knowledge of NFCU operations, processes and procedures Certification in appropriate area: PMP, ITIL, etc.

　　Hours: Monday - Friday, 8:00AM - 4:30PM

　　Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602

　　Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume.

　　About Us

　　You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

　　• Military Times 2022 Best for Vets Employers

　　• WayUp Top 100 Internship Programs

　　• Forbes® 2022 The Best Employers for New Grads

　　• Fortune Best Workplaces for Women

　　• Fortune 100 Best Companies to Work For®

　　• Computerworld® Best Places to Work in IT

　　• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

　　• Fortune Best Place to Work for Financial and Insurance Services

　　Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

　　Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

　　Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.