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Legal Analyst - Team Leader
Legal Analyst - Team Leader-January 2024
Kul
Jan 19, 2025
ABOUT AMERICAN EXPRESS
American Express is a global services company, providing customers with exceptional access to products, insights, and experiences that enrich lives and build business success.
10,000+ employees
Consumer Goods & Services, Financial Services
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About Legal Analyst - Team Leader

  Description

  You Lead the Way. We’ve Got Your Back.

  With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

  At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

  Join Team Amex and let's lead the way together.

  The Team

  As part of the Global Litigation and Investigations Team, the Legal Analyst – Team Leader will lead a team of Legal Operations Specialists based in Kuala Lumpur, Malaysia and provide dedicated operations support to the Global Legal Order Processing Unit Center of Excellence.

  Job Description:

  Ensure compliance with US and other global laws and regulations and applicable procedures

  Responsible for managing case load of assigned colleagues

  Provide effective coaching and timely feedback

  Drive colleague productivity, quality and timeliness of work to meet established goals/metrics

  Escalate complex issues to legal advisory team for action

  Collaborate with legal advisoty team to identify delivery gaps and offer solutions

  Quality check the work of the team

  Ensure legal and regulatory deadlines are met and request extensions when required

  Lead projects and other initiatives as required by Counsel or other Team Leaders

  Educate colleagues on the quality standards identified for our business.

  Provide guidance and support to colleagues to assure adherence to procedures.

  Maintain current knowledge of privacy laws and other regulatory requirements identified for our business.

  Assist with development and execution of colleague training

  Ensure compliance with US laws and regulations and applicable procedures

  Provide operational support to team on projects as required by Counsel or other Team Leaders as required

  Preferred Skills:

  Bachelors in Law degree or management degree and 2-3 years operations experience

  Strong people management skills such as coaching, communication and performance management

  Able to demonstrate strong colleague centric understanding and build strong relationships with others on a global team

  Able to deliver results in accordance with business goals and objectives

  Sense of urgency, ability to discern critical matters

  Strong computer skills with proficiency in MS Office Suite

  Able to work independently and a team player

  Strong written and oral communication skills

  Meticulous attention to detail, able to analyze and problem solve

  Able to quickly train on, navigate, and extract information from a variety of databases and information platforms

  Able to work productively in a fast-paced environment with shifting priorities

  Excellent organization and time management skills

  Able to maintain confidentiality of sensitive information

  Qualifications

  We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  Competitive base salaries

  Bonus incentives

  Support for financial-well-being and retirement

  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

  Flexible working model with hybrid or onsite arrangements depending on role and business needs

  Generous paid parental leave policies (depending on your location)

  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

  Free and confidential counseling support through our Healthy Minds program

  Career development and training opportunities

  Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

  Job: Legal

  Primary Location: Malaysia-KUL-Kuala Lumpur

  Schedule Full-time

  Req ID: 24000142

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