Job Description

　　When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.

　　Location/Division Specific Information

　　Location: Cambridge, MA / Instrument and Enterprise Services Division

　　Hours: Mon-Fri 8:30am-5pm

　　Pay: $27-30/hr, dependent on experience

　　What will you do?

　　Act as Lead representative to coordinate lab equipment service, both planned and unplannedAssist with obtaining quotes from service providers for upcoming serviceManage and track work order requests, including contacting service providers to proactively schedule service in order to meet client Service Level Agreements (SLAs)Print and assign labels to laboratory equipment ensuring proper identificationTrack multiple work requests in accordance to stakeholder deadlinesRoutine follow-up and coordination / planning with external service techniciansHost visiting service technicians, and ensure expected work is performed as scheduledMaintain a high level of organization and understanding of the pending work requests, and routinely communicate upcoming schedule to end usersConduct site operations in accordance with terms and conditions of program contract and Statement of WorkSupport overall account strategy to achieve annual operating plan (AOP) goals for revenue, growth, margin expansion, and account retention.Develop and maintain positive and professional working relationships with clients, service vendors and Thermo Fisher staffResponsible for customer satisfaction and loyaltyAssist in data collection to support analysis of customer metrics to include but not limited to financials, compliance, growth, and profitabilitySupport action plans and tracking mechanisms to drive continuous improvementEnsure that all compliance and regulatory guidelines are met specific to asset managementResponsible for accurate data input into both client and Thermo Fisher' Enterprise Asset Management system.Support problem resolution and escalation at account as neededMonitor all service activities and escalations to include, timeliness, accuracy and quality of the eventAdhere to all Thermo Fisher and customer security and safety proceduresSupport opportunities to identify and leverage other Thermo Fisher products and serviceParticipate in Practical Process Improvement (PPI) project teams as assigned to improve business performanceOther appropriate duties as assigned by leadership.

　　Keys to Success

　　Minimum Requirements/Qualifications

　　Education:

　　High School Diploma or GED requiredBachelors Degree in a related field, preferred not required

　　Experience:

　　1+ years of similar experience is requiredExperience in a laboratory work setting preferred

　　Knowledge, Skills, Abilities

　　Intermediate level user of Microsoft Outlook, Word, Excel, PowerPointBe able to lift, push and pull 30-40 pounds consistently; may be required to lift 50 poundsMust maintain Thermo Fisher Scientifics' Four-I Values - Integrity, Intensity, Innovation, and InvolvementMust possess a strong desire to serve the customer and the interpersonal skills to deal with various levels of personnel at the customer site.Must deliver excellent customer service to include maintaining a professional appearance at all times.Must possess the organizational skills to multi-task and meet deadlines as needed.Must be able to work independently and proactively to resolve customer issuesMust be capable of building strong, professional client relationshipsMust be team orientedExcellent time management skills required and ability to prioritize work based on business and client needsAbility to make commitments, track and communicate progress and follow through until completion

　　Competitive wages & Excellent benefits package

　　Review our company's Total RewardsMedical, Dental, & Vision benefits-effective Day 1Paid Time Off & Holidays401K Company Match up to 6%(after 1 year)Tuition Reimbursement - eligible after 90 daysEmployee Referral BonusEmployee Discount ProgramRecognition ProgramCharitable Gift MatchingCompany Paid Parental LeaveWe will provide the vital equipment for your role including: computer, monitor, keyboard, mouse, etc.We also provide any Personal Protective Equipment you may need including: lab coats, safety glasses, safety shoes, etc.

　　For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

　　The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not a comprehensive list of all the duties and responsibilities associated with it.

　　Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

　　We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.