Lead Server Applewood Retirement Living Amherst, MA FULL TIME SummaryDescription: To provide all customers, both internal and external, withan exceptional experience while striving to exceed expectations whilesupervising, directing and assisting in the day-to-day operation of thedepartment. Essential Functions Complies with and enforces alldepartmental policies and procedures (includes, but not limitedto-HACCP, mandatory in-services, safety regulations, CARF/CCACguidelines). Other duties may be assigned. Performs job functions in amanner consistent with the mission and goals of the Loomis Communities.Adheres to The Loomis Communities Compliance and Ethics Program.Demonstrates an awareness of, a respect for and attention to thediversity of the people with whom they interact (persons served,personnel, families/caregivers, and other stakeholders) that isreflected in attitudes, behavior and services. Provide all customerswith efficient, professional and responsive service, while communicatingwith honesty, integrity and respect. This may include waiting on tablesin a timely fashion and proper processing of customer requests. Worksharmoniously and cooperatively within a team structure. Collaboratingwith co-workers while remaining positive and respectful at all times.This includes coordination of resident and guest functions, activitiesand promotions. Assists with departmental training. Maintaining accuratebilling information. Also, supervision of day-to-day operations toinclude ensuring proper staffing levels is maintained. Performs assignedtasks while promoting resident rights and independence. Delivers qualityservices by performing some culinary tasks while adhering to food safetyrequirements. These tasks include, but are not limited to- foodpreparation and short order cooking. Qualifications Preferred Education:High School diploma or equivalent Required Experience: Customer servicePreferred Experience: 1-2 years of relevant experienceSkills/Competencies: Ability to apply common sense understanding tocarry out instructions furnished in written, oral, or diagram form.Ability to deal with problems involving several concrete variables instandardized situations. Ability to read, write, and speak English.Ability to relate well to all residents, including the emotionallyupset. Ability to deal tactfully with personnel, residents, familymembers, visitors and the public. Ability to report to work regularlyand promptly. Ability to work beyond normal hours when necessary.