Why customer service at Stryker?

　　Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a 'Best Place to Work' and offers great benefits and perks - like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

　　We are delighted to offer an opportunity to join the Stryker office of Diegem, Belgium as a Lead Kit Booking Representative, who is an experienced kit booking representative, well-versed in the day-to-day activities and the procedures around Kit Booking. The Lead Kit Booking Representative has a good view of the way the team integrates with other teams in the ecosystem. The Lead Kit Booking Representative is also expected to coach/mentor other Kit Booking Representatives and possibly assist management with task assignment across the service representative team.

　　This is a part time position with 20 hours of work per week.

　　What we are looking for:

　　Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

　　Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

　　Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.

　　Key Activities & Responsibilities

　　Processing kit booking orders, credits, loan kit queriesArranging returns and collections and handling proof of delivery and pricing requestsHandling incoming e-mails and callsProactively communicating with internal & external customersInvestigating and resolving invoice disputesLogging and follow up of issue resolution and related communication back to the customerTake responsibility for executing tasks and supporting colleagues across a number of complex areas /processes and queriesWork with your colleagues to effectively organize and priorities the tasks within your specific areasWorking collaboratively with other functions and divisions on cross-functional or customer specific topicsAssist in supporting and training more junior colleaguesAct as a mentor for more junior customer service representatives

　　Your profile

　　Education / Qualifications

　　High School diploma or equivalentFurther education in a relevant discipline is a plus.

　　Experience / Skills

　　Experience in Kit Booking, order management or customer contact processes is desirable, preferably in a kit related businessExcellent understanding of Customer Service process flowsExcellent understanding of good documentation practices and documentation retentionAdvanced knowledge of MS Excel, MS Outlook, MS Word, InternetGood ERP system knowledgeExperience with Business Process Analysis is a plus.Experience with reverse logistics and consignment type business (such as Medical Device, Healthcare Markets) is a plus.Working level of EnglishFluent level of French and Dutch would be a plus.

　　Competencies / Behaviors

　　Highly customer focusedProblem solving person who knows how to prioritize and is flexibleStrong collaborator which sets high performance standardsStrong internal drive and motivation to make a differencePositive, optimistic mindset and can-do attitudeInitiator that can identify and initiates actions to improve process outputs on Service, Cost & QualityActs with integrityAbility to make autonomous decisions on operational and tactical levelsWillingness to develop lean approach

　　This is a part time position with 20 hours of work per week.

　　The Company

　　Listed as one of the great places to work in Europe, Stryker is a leading medical technology company, where you will have a huge opportunity to make a difference to the critical service, we provide to health care organizations. You will be a part of a company that places a huge importance on employee engagement and will have opportunities to further your personal and professional development through learning new technical and soft skills. You will also gain a broad range of experience in both your area of responsibility but also across the wider business, providing long-term growth opportunities to forge a career for yourself. Everyone at Stryker is committed to our mission - "Together with our customer we are driven to make healthcare better", and we focus every day on making this a central part of our culture.

　　About Stryker

　　Stryker is one of the world's leading medical technology companies and, together with our customers, is driven to make healthcare better.

　　The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

　　More information is available at stryker.com