Summary This position is located in the Vacation Rentals operation at MWR Trumbo Point. The purpose of this position is to oversee daily housekeeping and custodial operations for the lodging program. Responsibilities Ensures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times. Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary. Utilizes the Property Management System (PMS) to access reports for determining work assignments for housekeepers. May be required to act as the supervisor in the absence of the supervisor. Conducts daily inspections of rooms, housekeeping carts, common areas, laundry facilities, and maintains written documentation of these inspections. Assists with training on proper work methods and safety procedures. Fully implements all safety, fire prevention, MSDS, and environmental/industrial hygiene requirements. The incumbent is responsible for the security of all items in the storeroom and/or assigned storage areas. Determines and places orders for cleaning supplies, in-room amenities, and other materials or equipment needed by the housekeeping staff and ensures items are available when required. Ensures equipment is properly maintained, stored, and accounted for. Issues amenities, supplies and linen to the housekeepers and performs a monthly/quarterly inventory, as required. Revised April 2012 Assists with investigating and preparing reports for staff mishaps/accidents Assists with the regular housekeeping duties and fills in where needed. May be required to train new Housekeeping staff and monitor performance providing coaching/counseling as required. Handles guest and/or staff suggestions and complaints, resolving problems in a tactful and diplomatic manner, referring difficult and/or unusual situations to the supervisor. Must perform duties of housekeepers, custodial workers, laundry workers, and/or their respective leaders on an "as needed" basis to cover for staff shortages or other unanticipated occurrences. Performs other related duties as assigned. Requirements Conditions of Employment Qualifications In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization. One year of specialized experience directly related to the duties described above. Qualifying experience must have been equivalent to the next lower level in the normal line of progression. Specialized experience must demonstrate the following: Requires one year of work experience that demonstrates knowledge of basic principles, concepts, standards, regulations and administration related to housekeeping and/or custodial operations. Professional knowledge of the lodging organization, administration, policies/procedures, and practices in conducting day-to-day operations. Must possess basic math and reading skills. Must be able to communicate clearly and effectively both verbally and in writing in English. The incumbent performs duties under the direct supervision of the Housekeeping Manager or Supervisor. Receives guidance from immediate supervisor and is charged with ensuring that established functions and policies for housekeeping operations are implemented. Work assignments (completed and in-progress) for the assigned housekeepers are evaluated by the manager/supervisor to assure that work practices, Revised April 2012 techniques, records, and other functions are technically accurate and in compliance with instructions. The Housekeeping Manager or Supervisor will provide guidance for handling unusual situations. The incumbent works under the supervision of the Housekeeping Manager and is expected to perform daily tasks on own initiative and carry out assignments in accordance with DOD and Navy regulations. The manager will provide suggestions for handling unusual situations. The operation conducts business 24 hours a days, 365 days a year. Customer service is of the foremost importance in this position. The incumbent may be required to work a variety of shifts and must be trained to accomplish a variety of tasks. The general purpose of this work is to lead housekeeping related duties and provide superior customer service to guests. The purpose of the work is to provide housekeeping services. The work directly contributes to the military members, retirees, civilians, and family member's quality of life, mission readiness, and contributes to job satisfaction and retention of valuable members. Independent judgment is required to determine the appropriate response to operational and administrative issues and make supervisory decisions when the supervisor or higher level management is not present. Contacts include regional staff, all department heads, lodging staff and tenant commands, especially those tenant commands with personnel residing in the lodging facilities. Some contact with contractors, vendors, and representatives of private industry. Revised April 2012 Contacts are made to coordinate and/or obtain information relating to the housekeeping operation. The incumbent is required to do considerable standing, bending, walking, pushing, pulling, climbing, and a variety of repetitive motions. Must have ability to perform moderately strenuous physical labor as unassisted lifting, moving and carrying of supplies and equipment weighting up to 45 pounds is required. May be required to climb/descend stairs and properly placed stepladders. Work is primarily performed indoors in areas that normally have adequate heat, light and ventilation. Some facilities will require exposure to outdoors, as access to some rooms is from the outside, resulting in exposure to weather conditions. The incumbent may be exposed to dirt, disagreeable odors, and skin/eye irritants from strong cleaning solutions used in household cleaners. Personal Protective Equipment (PPE) is provided. You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration. ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS. Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT Males must be registered or exempt from Selective Service. https://www.sss.gov/register/ Selectee must be determined suitable for federal employment. Selectee may be required to successfully complete a probationary period. Selectee is required to participate in the direct deposit pay program. Social Security Card is required. Satisfactorily complete an employment verification (E-VERIFY) check. A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal. NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at http://www.uscis.gov/mye-verify/self-check. Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job. Education This position does not have a positive education requirement. Additional Information The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working for our TEAM include but are not limited to: Comprehensive benefits package (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, etc.). Stability of Federal Civilian Service People with passion for doing work that matters Quality of Work Life Balance Some positions have special requirements- Position is a non-critical, sensitive, position requiring access to IT II system and/or access to PII. An access National Agency Check investigation (ANACI) is required via the SF 86 security form.- Required to submit a Financial Disclosure Statement, OGE-450. Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with DoD Directive 5500-7R, Joint Ethics Regulation, dated 23 March 2006.- Salary is dependent on experience and/or education.- For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. This announcement may be used to fill additional vacancies within 90 days of closing date. The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to [email protected] to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis. This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce.